Office Depot

Customer Support Advisor

Office Depot

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $18 - $28 per hour

About the role

  • Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues.
  • Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative.
  • Assist with any additional service area based on business needs or performs special projects as needed.
  • Answer inbound email contacts from customers.
  • Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries.
  • Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives.
  • Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries.
  • Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues.
  • Other duties and responsibilities as assigned.

Requirements

  • High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred.
  • Minimum 1-3 years of experience in Sales Support, Sales Operations or related field.
  • Technical Competencies & Information Systems: Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
  • Excellent verbal and written communication skills.
  • Ability to work as a team player
  • Time Management skills, ability to multi-task
  • Organizational skills
  • Good customer negotiation skills
  • Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
  • Excellent communication in English (written and verbal) and interpersonal skills
  • Strong customer service orientation
  • Self-Starter Analytical
  • Able to succeed in an ambiguous environment
Benefits
  • Competitive salaries
  • 401(k) and more
  • Plenty of opportunity to move and grow within our organization!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
basic computer skillssales supportsales operations
Soft skills
verbal communicationwritten communicationteam playertime managementmulti-taskingorganizational skillscustomer negotiationanalytical skillscustomer service orientationself-starter
Certifications
High School diplomaBachelor's in Customer ServiceBachelor's in Marketing