Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings
Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy
Collaborate to elicit high-level requirements, capture business and end user needs
Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements
Identify project risks and communicate according to project governance
Understand the customer structure, stakeholders and needs and build relationships across levels
Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty
Ask questions and perform independent research to understand the customer, their brands and their challenges
Drive organizational and process change management within customers deploying ODAIA
Ensure customers are successfully onboarded to the platform encompassing: Sales Handoff, onboarding plan set up, overall kick off planning , Discovery & customer Education
Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
Complete quarterly reviews with customers, understand how to maximize benefits of platform usage and product offerings within the Pharmaceutical, Life Sciences or Healthcare sectors
Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy
Work closely with the Engineering, Customer Success, Sales and Product teams
Ensure that data is managed / analyzed in compliance with applicable quality, regulatory and cybersecurity requirements
Some travel to customer sites or industry events is expected, based on the business needs

Requirements

5+ years working in a similar position in a start-up and / or technology / SaaS environment
Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors
Experience leading large, complex projects with multiple stakeholders and partners
Ability to build relationships and become a trusted advisor for your customers
A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence
An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes
Attention to detail, taking the time to understand the customer’s needs and challenges
Drive to continually improve your knowledge of new technologies and industry standards to develop of simple, yet effective solutions
Ability to understand business needs and develop consistent, clear analysis and report potential issues
Accountable, proactive and agile
Action orientated with the ability to work quickly and efficiently in a fast-paced environment
Collaborative, results oriented self-starter that is able to find opportunity in challenge
Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity
Has exceptional communication skills, understand how to influence to both technical and non-technical teams

Benefits

Medical & dental benefits - with immediate enrollment for full-time, permanent employees
Flexible working hours, focusing on what we achieve and not the number of hours we clock
Flexible time off policies
Stock option grants

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

business analyticsdata analysisreportingproject managementchange managementcustomer onboardingrisk assessmentrequirements gatheringsolution deploymentmetrics generation

Soft skills

relationship buildingcommunicationcollaborationproactiveagileattention to detailresults orientedself-starteradaptabilityinfluencing