Customer Service Representative
OCULUS, Inc.
full-time
Posted on:
Location Type: Office
Location: Lakewood • Colorado • United States
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Salary
💰 $20 - $22 per hour
About the role
- Provide prompt, professional, and friendly customer support by phone, email, and in person
- Process and track customer orders to ensure accurate and timely delivery
- Maintain strong product knowledge to assist customers effectively
- Resolve customer questions and concerns with empathy and efficiency
- Document all customer interactions in our CRM system
- Collaborate with internal teams to improve service and resolve issues
- Assist with special projects or overflow calls as needed
Requirements
- 1–3 years of customer service experience (healthcare or optical industry preferred)
- High school diploma or equivalent
- Strong written and verbal communication skills
- Excellent attention to detail and problem-solving ability
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- QuickBooks or similar software experience a plus
- Positive attitude, professionalism, and a passion for helping others
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Life insurance, short- and long-term disability coverage
- Employee Assistance Program (EAP)
- Paid time off (PTO) accrued each pay period
- Nine paid holidays
- 401(k) with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingCRM documentationMicrosoft OfficeQuickBooks
Soft Skills
communicationattention to detailproblem-solvingempathyprofessionalismpositive attitude
Certifications
high school diploma