Octopus Energy

Working Student – Pre-Sales / Inside Sales

Octopus Energy

part-time

Posted on:

Location Type: Hybrid

Location: Heidelberg • Germany

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Salary

💰 €15 - €19 per hour

Job Level

Entry Level

About the role

  • First point of contact for interested customers and the voice and face of Octopus Energy
  • Support customers throughout the customer journey and create enthusiasm from the first telephone contact
  • Structured preparation of customers for the next steps in the process
  • Assess the technical feasibility of a heat pump installation based on defined criteria
  • Schedule and coordinate appointments for field service teams to ensure optimal utilization
  • Maintain and update all relevant customer data in the CRM system with a focus on high data quality

Requirements

  • Enrolled student, ideally in one of the following fields: Business Administration (BWL), Economics, Industrial Engineering, Energy Management, Environmental Management, Sustainability Management, Communication Studies, Media, Psychology, Business Psychology, Marketing, Sales, or a comparable program
  • Efficient, structured and conscientious working style
  • Ideally some initial experience in telephone customer support, customer service, or sales
  • Very good German language skills, both spoken and written
  • Friendly, open manner and enjoyment of telephone-based customer communication
  • Team player with a willingness to share knowledge and work in a dynamic environment
  • Motivation to acquire technical knowledge about heat pumps and renewable energy solutions
Benefits
  • Monthly subsidy for local public transport ticket
  • Monthly lunch subsidy
  • Contributions to fitness offerings via Wellpass
  • Support for your mental wellbeing with our partner OpenUp
  • Free language courses via Busuu
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemtechnical feasibility assessmentheat pump installationdata quality management
Soft Skills
efficient working stylestructured working styleconscientious working styletelephone customer supportcustomer servicesalesfriendly communicationteam playerknowledge sharingdynamic environment adaptability