Debt Recovery Manager
Octopus Energy
full-time
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design effective customer journeys to encourage customers with overdue payments to settle their debts.
- Implement tailored solutions to enable financially vulnerable customers to regularize their situation, as well as compassionate, personalized, and innovative measures to support them sustainably.
- Create specific pathways and support programs for vulnerable customers.
- Analyze business needs and write clear, detailed, operational specifications to articulate requirements while ensuring smooth communication with the technical team.
- Oversee sometimes long and complex projects, acting as the primary point of contact for technical teams.
- Establish contracts and operational procedures for information exchange.
- Monitor partner recovery performance in detail.
- Steer strategy based on partner performance.
- Implement KPIs and dashboards to measure the impact of implemented solutions.
- Propose improvements based on field feedback and data analysis.
- Actively contribute to defining the recovery team's project roadmap.
- Strengthen our partner network and institutional relationships to help clients access financial and social assistance.
- Develop processes dedicated to vulnerable clients by offering enhanced support.
- Contribute to implementing innovative and creative solutions for financially precarious clients.
Requirements
- At least 5 years' experience in project management, ideally in finance, collections, or customer relations;
- At least 3 years of team management experience;
- Organized and demonstrates leadership: you can manage and drive a team forward as well as complex projects with a variety of stakeholders;
- Good level of English: exchanges with the technical teams are conducted exclusively in English;
- You must be autonomous and responsible;
- Highly committed, you thrive during peak activity periods and in difficult cases while remaining rigorous. You know how to prioritize your own work and that of your team.
Benefits
- Equity participation
- Flexible workspace (flex-office)
- Excellent health insurance
- Sustainable mobility allowance
- Employer contribution to public transport costs above the legal minimum
- Special leave days for volunteering or nonprofit projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisKPI implementationoperational specificationscustomer journey designperformance monitoringprocess developmentsolution implementationcontract establishmentdashboard creation
Soft skills
leadershiporganizationcommunicationautonomyresponsibilitycommitmentprioritizationproblem-solvingcreativitycollaboration