Octave

Operations

• Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries.
• Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients.
• Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
• Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
• Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
• Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
• Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals.
• Communicates effectively with health plans to obtain necessary information and resolve issues.
• Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
• Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.

Billing Operations Specialist