Octave

Billing Operations Specialist

Octave

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $24 - $27 per hour

Job Level

JuniorMid-Level

About the role

  • Managing a daily high volume of incoming phone calls, live chat, and emails to resolve patient billing inquiries.
  • Complete high volume of verification of benefits daily to ensure timely cost of care communication to patients.
  • Organizes and conveys information clearly and concisely through timely, warm, and precise communication with clients, clinicians, and other Octave employees.
  • Efficiently works across various platforms to perform eligibility checks, generate invoices/super bills, process and post payments daily, submit insurance claims, and respond to clients’ billing inquiries.
  • Efficiently utilizes multiple software systems to perform eligibility checks, generate superbills, process and post payments, submit insurance claims, respond to patient billing inquiries, and alert management of potential concerns.
  • Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and concise.
  • Performs follow-up actions to ensure work quality, task completion, and alignment with individual and department goals.
  • Communicates effectively with health plans to obtain necessary information and resolve issues.
  • Handles incoming client inquiries efficiently, ensuring timely responses and applying specialized knowledge for successful resolution.
  • Actively seeks innovative ways to streamline processes and enhance efficiency as Octave grows.

Requirements

  • Minimum 2 year experience working in healthcare administration (e.g. front office, insurance or patient billing, medical claims & coding, insurance verification, in-network and out-of-network payers, etc.).
  • Google Suite & Apple MacBook experience preferred.
  • Demonstrated expertise in customer service, emphasizing the importance of delivering exceptional customer experiences and managing effective interactions.
  • Proficient in written communication, live chat, and phone support.
  • Exceptional attention to detail.
  • Superior written and verbal communication skills.
  • High proficiency in multitasking across various systems.
  • Adept at managing high volume of client phone calls related to billing and explanations of benefits.
  • Willingness to undertake tasks beyond the defined role, demonstrating eagerness to learn and grow.
  • Ability to handle delicate or sensitive situations with discretion and care.
  • Strong passion for mental health and wellness.
  • Ability to work the following schedule (hours/days): Saturday to Wednesday: 8am to 5pm PST (1 hour lunch); Thursday and Friday OFF.
  • Must be eligible to work in the United States without sponsorship now or in the future.
  • Prolonged periods sitting at a desk and working on a computer; must be able to frequently communicate via Zoom and Google Meet; must be able to observe and communicate information on company provided laptop; move up to 10 pounds on occasion.