Client Support Coordinator I – Tue-Sat EST
Octave
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $25 - $30 per hour
About the role
- Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows.
- Be a go-to resource for client education about Octave services.
- Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information.
- Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals.
- Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues.
- Accurately document client interactions in systems and escalate issues as needed.
- Learn and follow protocols for client intake, scheduling, and general support.
- Support team projects and administrative tasks as assigned.
Requirements
- Minimum 1 year experience in a high touch customer service role.
- Minimum 2 years experience in an administrative role.
- Product management skills are a plus.
- Strong attention to detail in a fast-paced environment.
- Excellent written and verbal communication skills.
- Track record of identifying and implementing process improvements.
- High comfort level multitasking between software systems.
- Open to performing tasks outside of your defined role with an eagerness to learn and grow.
- Ability to handle sticky or sensitive situations with discretion and care.
Benefits
- company sponsored life insurance
- disability and AD&D plans
- Voluntary benefits such as 401k retirement
- medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
- generous Paid Time Off
- paid parental leave benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative skillsprocess improvementsclient onboardingbilling information managementclient intakescheduling
Soft skills
attention to detailwritten communicationverbal communicationmultitaskingdiscretionproblem-solvingcollaborationadaptabilityeagerness to learnclient education