OCT Consulting LLC

Senior Architect, ServiceNow

OCT Consulting LLC

full-time

Posted on:

Location Type: Hybrid

Location: McLean • Virginia • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudJavaScriptServiceNowSOAP

About the role

  • Serve as the technical authority for ServiceNow solutions focusing on federal business workflows.
  • Design, develop, and oversee custom applications and workflows spanning multiple modules.
  • Participate in strategic and technical discussions with clients and partners.
  • Define and enforce platform governance, standards, and best practices for customization, integration, and data security.
  • Ensure that custom solutions remain upgradeable and sustainable.
  • Collaborate with functional SMEs, business analysts, and developers to translate complex business rules into platform designs.
  • Integrate ServiceNow with external client systems.
  • Mentor developers and administrators to strengthen the OCT’s custom development capabilities.
  • Oversee OCT’s ServiceNow implementations.

Requirements

  • Must be a U.S. Citizen
  • Bachelor’s degree in computer science, Information Systems, Engineering, or related field (or equivalent experience).
  • 5-7 years of ServiceNow platform experience with at least one full lifecycle implementation.
  • ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
  • Certified Implementation Specialist (CIS) in one or more domains.
  • Exposure to AI/ML features within ServiceNow (predictive intelligence, virtual agents, etc.).
  • Experience leveraging Integration Hub and Flow Designer for automation.
  • Strong hands-on knowledge of ServiceNow configuration, workflows, scripting (JavaScript/Glide), and integrations.
  • Demonstrated ability to gather business requirements and translate them into technical solutions.
  • Solid understanding of ITIL processes and how they map to ServiceNow.
  • Experience designing enterprise-scale ServiceNow solutions, including integrations with external systems.
  • Strong knowledge of data models, security (roles, ACLs), and platform performance optimization.
  • Exposure to Agile/DevOps practices (e.g., ServiceNow CICD, update sets, automated testing).
  • Ability to establish platform governance frameworks, including design standards, technical debt management, and scalability practices.
  • Deep integration experience (REST, SOAP, SSO, LDAP, API gateways, cloud platforms).
  • Knowledge of FedRAMP, FISMA, NIST, or other federal compliance frameworks.
  • Active Public Trust or Security Clearance eligibility
  • 7+ years of ServiceNow experience, including multi-department or multi-instance architecture.
  • ServiceNow Certified Technical Architect (CTA) (or actively pursuing).
Benefits
  • Medical, Dental, and Vision insurance
  • Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary
  • Paid Time Off and Standard Government Holidays
  • Life Insurance, Short- and Long-Term disability benefits
  • Training Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow platform experiencecustom applications developmentworkflows designServiceNow configurationscripting (JavaScript/Glide)Integration HubFlow Designerenterprise-scale ServiceNow solutionsdata modelsdeep integration (REST, SOAP, SSO, LDAP, API gateways)
Soft skills
mentoringcollaborationbusiness requirements gatheringtechnical discussionsplatform governancestandards enforcementbest practices definitionsustainability focusproblem-solvingcommunication
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Certified Implementation Specialist (CIS)ServiceNow Certified Technical Architect (CTA)