Patient Account Customer Service Representative
Ochsner Health
full-time
Posted on:
Location Type: Remote
Location: Louisiana • United States
Visit company websiteExplore more
Job Level
About the role
- Handling patient billing inquiries for the Health System.
- Working directly with patients to provide customer service and collect past due balances.
- Ensure patients receive the best service through timely and accurate responses.
- Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person.
- Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately.
- Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period.
- Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility.
- Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives.
- Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction.
- Must represent the company by providing appropriate/applicable levels of competency and professionalism to ensure all patients issues are resolve timely, accurately and efficiently.
Requirements
- Education Required – High School diploma or equivalent
- Preferred – Bachelor's degree
- Required – 1 year of customer service, healthcare, or office experience
- Preferred – Previous call center experience
- Experience with medical terminology in a medical billing environment
- Must have computer skills and dexterity required for data entry and retrieval of patient information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills
- Ability to perform effectively under conditions of fluctuating workload.
Benefits
- Health insurance
- Retirement plans
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologydata entrybilling inquiriescustomer servicefinancial responsibilityaccount managementdiscrepancy resolutionpayment options educationcall center experiencehealthcare experience
Soft Skills
effective communicationinterpersonal skillsorganizational skillsprioritizationprofessionalismcustomer satisfaction focusproblem-solvingadaptabilityworkload managementliaison skills