Oceans

Principal Account Manager

Oceans

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $130,000 per year

Job Level

Lead

About the role

  • Manage and expand relationships within a dedicated portfolio consisting primarily of startups, SMBs, and mid-market accounts.
  • Develop a thorough understanding of client staffing challenges, proactively aligning Oceans' comprehensive outsourcing services to client needs.
  • Identify, prospect, and secure growth opportunities through targeted outreach, relationship building, and consultative engagement.
  • Lead customer implementation, onboarding, and ongoing feedback initiatives to drive long-term client retention.
  • Facilitate strategic discussions and conduct Quarterly or Bi-Annual Business Reviews (QBRs/BBRs) tailored to account segmentation tiers.
  • Collaborate closely with Sales and Talent Operations teams to deliver seamless, high-quality client experiences.
  • Contribute actively to refining Oceans' Account Management strategy, retention programs, and sales processes.
  • Lead candidate evaluations and matching processes for incremental client roles within your managed accounts.

Requirements

  • 5-7+ years of experience in Account Management, Customer Success, or consultative sales roles.
  • Proven track record driving account expansion and retention.
  • Strong experience supporting SMBs, mid-market organizations, and startup/founder-led companies.
  • Exceptional organizational, analytical, and communication skills (both written and verbal).
  • Proficiency with CRM systems, ideally HubSpot or Salesforce.
  • Background in staffing, global talent outsourcing, or offshore workforce solutions (preferred).
  • Experience working directly with startups or founder-led organizations (preferred).
  • Familiarity with structured sales methodologies or frameworks such as SPICED, BANCT, or similar (preferred).
Benefits
  • Fully remote position.
  • Comprehensive benefits package and clear transparency regarding compensation philosophy and market alignment provided during the offer process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer Successconsultative salesaccount expansionretentionstaffingglobal talent outsourcingoffshore workforce solutionsstructured sales methodologiesSPICED
Soft Skills
organizational skillsanalytical skillscommunication skillsrelationship buildingconsultative engagement