Oceans

Account Manager

• Grow, retain, and manage key customer relationships within a book of business composed mostly of start ups, SMB and MM customers.
• Develop a deep understanding of our customers staffing challenges and goals and effectively pair our services to their needs.
• Discover, identify, and close new opportunities for account growth including prospecting & creating personalized outreach for key customer relationships.
• Participate in customer implementation calls and ongoing feedback sessions to encourage long term retention.
• lead monthly or quarterly business reviews with customers to align on upcoming opportunities.
• Partner closely with Sales, Talent Operations to ensure customers have the best possible experience with Oceans.
• Actively participate in refining our Sales process and our Account Management and customer retention model and processes.
• Interview candidates and own the matching process for any new incremental roles identified with customers in your portfolio.

Senior Account Manager

Account Executive

• Engage prospective clients, qualify leads, and manage the full sales cycle to closure.
• Conduct effective discovery calls to identify customer challenges, budget, authority, needs, competition, and timeline.
• Develop a comprehensive understanding of prospective clients' staffing and offshoring requirements.
• Partner closely with Account Management and Talent Operations teams for smooth client onboarding and ongoing satisfaction.
• Continuously refine sales processes, strategies, and achieve targeted sales goals.
• Facilitate the talent matching process, ensuring alignment with client requirements.

• Manage and expand relationships within a dedicated portfolio consisting primarily of startups, SMBs, and mid-market accounts.
• Develop a thorough understanding of client staffing challenges, proactively aligning Oceans' comprehensive outsourcing services to client needs.
• Identify, prospect, and secure growth opportunities through targeted outreach, relationship building, and consultative engagement.
• Lead customer implementation, onboarding, and ongoing feedback initiatives to drive long-term client retention.
• Facilitate strategic discussions and conduct Quarterly or Bi-Annual Business Reviews (QBRs/BBRs) tailored to account segmentation tiers.
• Collaborate closely with Sales and Talent Operations teams to deliver seamless, high-quality client experiences.
• Contribute actively to refining Oceans' Account Management strategy, retention programs, and sales processes.
• Lead candidate evaluations and matching processes for incremental client roles within your managed accounts.

Principal Account Manager

Operations

• Aggregate and integrate data from multiple marketing platforms using tools such as Funnel.io and data warehouses.
• Clean, normalize, and structure datasets for consistency and usability.
• Perform ongoing QA checks to ensure data accuracy.
• Troubleshoot and resolve discrepancies across systems.
• Build and maintain dashboards using Tableau and similar BI tools.
• Ensure data sources are properly connected, structured, and scalable.
• Monitor dashboards for anomalies and data flow issues.
• Investigate and resolve inconsistencies proactively.
• Support campaign tracking setup, including UTMs and tagging structures.
• Implement and validate tracking requirements across platforms.
• Assist with pixel setup and troubleshooting.
• Coordinate with internal teams and external partners to ensure accurate tracking.
• Prepare clean, structured datasets for reporting workflows.
• Support recurring reporting cycles with accurate and timely data.
• Identify anomalies and flag irregular performance trends.
• Contribute to insights and optimization opportunities over time.
• Manage multiple data and reporting requests across client accounts.
• Track tasks and deliverables using project management tools.
• Maintain clear communication across teams and stakeholders.
• Anticipate upcoming reporting and campaign needs proactively.

Data Management & Ops Specialist

• Manage onboarding workflows for new clients, ensuring all required information, preferences, and expectations are accurately captured.
• Maintain up-to-date client records and status tracking across internal systems.
• Coordinate ongoing client touchpoints, including updates, match communications, and follow-ups.
• Ensure consistent engagement cadence across the customer lifecycle.
• Oversee the delivery of matchmaking updates and communications to active clients.
• Represent the founder’s voice and judgment in sensitive, relationship-focused conversations.
• Ensure communication remains thoughtful, professional, and aligned with the brand’s tone.
• Maintain a high level of discretion, empathy, and emotional intelligence when interacting with clients.
• Maintain and manage internal tracking systems used to monitor client progress and service delivery.
• Identify operational gaps or inefficiencies in workflows and propose improvements.
• Support the design and refinement of SOPs, SLAs, and operational documentation.
• Help build scalable systems that allow the service to grow while maintaining quality.
• Independently manage a large portfolio of active clients while maintaining consistent service standards.
• Set daily and weekly priorities to ensure deadlines, updates, and communication commitments are met.
• Monitor execution workflows and flag risks related to delays, missed touchpoints, or operational breakdowns.
• Work closely with the founder and internal team members to coordinate service delivery priorities.
• Communicate clearly about customer insights, operational challenges, and improvement opportunities.

Matchmaking Account Manager

Administration

• Own end-to-end administration of the Google Workspace environment, including users, groups, shared drives, and security configurations.
• Design and maintain role-based access controls and permission structures across the organization.
• Monitor and respond to security alerts, suspicious activity, and phishing threats.
• Resolve administrative issues within the Google Admin Console and maintain overall system health.
• Audit the company’s SaaS platform landscape and establish standardized governance across tools.
• Redesign access structures to ensure secure, role-based permissions across internal platforms.
• Manage administrative ownership, authentication controls, and platform lifecycle management.
• Implement best practices for platform configuration, security, and operational reliability.
• Manage domain infrastructure, DNS records, and hosting configurations across company properties.
• Maintain TXT, MX, verification, and other DNS records required for operational services.
• Troubleshoot domain-level issues impacting email, authentication, integrations, or platform connectivity.
• Ensure reliable backend configuration across the company’s digital infrastructure.
• Serve as the escalation point for complex internal IT and platform configuration issues.
• Identify and resolve misconfigurations across SaaS tools, integrations, and infrastructure components.
• Clean up legacy configurations created by prior vendors and historical implementations.
• Coordinate with external agencies or vendors when specialized implementation work is required.
• Develop clear documentation across systems, configurations, platform ownership, and architecture.
• Establish operational standards for system administration, access governance, and infrastructure management.
• Ensure technical environments remain understandable, maintainable, and scalable as the organization grows.
• Build a documentation-first culture that supports long-term infrastructure stability.
• Work closely with the client’s leadership team and cross-functional stakeholders to ensure their technology environment supports daily operations, security, and growth.

Senior Account Manager

Account Executive

Principal Account Manager

Data Management & Ops Specialist

Matchmaking Account Manager

IT Systems & Platform Administrator