Oceans

Customer Success Manager

• Serve as the main point of contact for active clients, ensuring exceptional service and timely communication.
• Deliver important updates such as Diver transitions (resignations, maternity/extended leaves, replacements).
• Respond promptly to client questions about billing, leave balances, or other operational matters.
• Manage sensitive communications with professionalism, empathy, and clarity.
• Oversee billing-related activities, including tracking payments, resolving failed invoices, and coordinating with Accounts Receivable (AR).
• Follow up on overdue AR and collaborate with Finance to resolve discrepancies, refunds, and concessions.
• Calculate fees for cancellations and oversee pause or cancellation processes across HubSpot, CCorP, and billing systems.
• Coordinate with Legal for client contracts, NDAs, acquisitions, or policy reviews.
• Scope and document client requests for role or scope changes; coordinate replacement matching when needed.
• Handle client requests for bonuses, gifts, and equipment — liaising with Procurement, HR, and AR for seamless execution.
• Support expansion and upsell opportunities by identifying where Oceans can deliver additional value.
• Field and follow up on warm referrals from existing clients.
• Maintain accurate records across HubSpot, Workable, and GSuite.
• Communicate and collaborate via Slack for rapid cross-team coordination.
• Identify recurring client issues and propose improvements to systems, workflows, and communication processes.

Client Success Manager

Financial Planning and Analysis

• Own and maintain financial models for forecasting, budgeting, margin analysis, and market-level P&L.
• Build weekly dashboards and executive reports for leadership and commercial teams.
• Analyze trends across U.S. and international markets and provide insight-driven recommendations.
• Support scenario planning and strategic decision-making with leadership.
• Perform and review monthly reconciliations (bank, inventory, account-level discrepancies).
• Prepare adjusting entries (credit memos, write-offs) with oversight.
• Review sales tax reports and flag errors before submission.
• Validate and clean data within accounting systems.
• Troubleshoot logistics, compliance, or vendor issues related to international sales.
• Support reporting for sales teams and special analytical requests.
• Drive research-heavy or coordination-heavy side projects tied to growth or expansion.
• Improve existing financial models, dashboards, and workflows.
• Build proactive reporting cadences to reduce ad-hoc “fire drill” analysis.
• Strengthen internal documentation and knowledge-sharing systems.

Financial Analyst

Revenue Operations

• Design scalable HubSpot workflows and improve data integrity.
• Build and optimize HubSpot Sales Hub across pipelines, deals, projects, and forecasting cadences.
• Translate RFQ/project workflows into clear CRM stages and operational frameworks.
• Set up task queues, routing rules, automation triggers, and activity workflows that enforce process consistency.
• Oversee the integration between JQ (internal quotations tool) and HubSpot.
• Support data mapping, migration, cleansing, and ongoing data consistency efforts.
• Collaborate with developers to ensure system requirements are documented and implemented.
• Design workflows that support project lifecycle tracking, deal progression, quotation follow-ups, and account planning.
• Train sales reps in HubSpot usage, pipeline hygiene, and best practices.
• Build dashboards for pipeline, quotas, forecasts, and performance analytics.
• Identify manual tasks and convert them into automated workflows.
• Partner with Sales, Marketing, IT, and Leadership to ensure CRM supports broader business goals.

Revenue Operations Specialist

Operations

• Traffic paid media campaigns across Meta, Google Ads, LinkedIn, and programmatic platforms.
• Perform full QA across creative assets, URLs, UTMs, tracking, naming conventions, bids, budgets, audiences, and placements.
• Maintain trafficking guides, internal specs, calendars, documentation, and platform requirements.
• Ensure all tagging and pixel requirements are met across GA, ad platforms, and analytics tools.
• Monitor campaigns daily for performance anomalies or delivery issues.
• Flag issues proactively to media buyers and strategists.
• Gather screenshots, assist with wrap decks, and support reporting accuracy.
• Maintain internal trackers, performance logs, and workflow documentation.
• Track pacing, spend accuracy, and discrepancies across campaigns.
• Support monthly billing reconciliation and collaborate with finance teams.
• Maintain clear documentation for billing audits.
• Ensure billing and operational processes run cleanly and consistently.
• Improve trafficking workflows, operational checklists, QA processes, and documentation.
• Research platform updates and propose optimizations.
• Identify operational efficiencies and opportunities for testing new formats or workflows.
• Partner with creative teams to confirm asset specs and delivery timing.
• Work with analytics and strategy teams to implement measurement plans.
• Collaborate closely with finance for billing and reconciliation tasks.
• Support training for interns or junior team members on trafficking/QA processes.

Media Operations Specialist

Ecommerce

• Build and update landing pages, collection pages, and site sections/blocks across B2B and D2C Shopify stores.
• Implement product updates including metadata, tags, pricing, templates, and merchandising rules.
• Execute promotions, price changes, rebrands, and product launch calendars with high accuracy.
• Manage redirects, navigation updates, and basic theme adjustments.
• Upload images, banners, and creative supplied by the Marketing/Design team.
• Perform thorough QA on every build, including:
• - Mobile responsiveness
• - French-language compliance (Bill 96)
• - Broken links and missing assets
• - Layout, spacing, and image quality
• Ensure all pages and assets are fully tested before go-live.
• Publish A/B test variants and alternate landing pages.
• Swap test assets and ensure tracking readiness.
• Report issues or blockers clearly and proactively.
• Insert URLs, check tracking parameters, and QA campaign assets for email/SMS.
• Support lifecycle flow updates as required.
• Maintain a structured shipping cadence—reporting what shipped, what’s pending, and any blockers.
• Follow established SOPs and help document new micro-processes for repeat tasks.
• Execute collaboratively with the E-Commerce Coordinator (who prepares briefs and copy).

eCommerce Operations Specialist

• Oversee daily operations for multiple e-commerce storefronts, primarily B2B.
• Ensure all product listings, pricing, attributes, and content are accurate and aligned with trading priorities.
• Collaborate with Customer Service and Operations teams to manage site changes that impact fulfillment or CX.
• Support the rollout and optimization of Shopify Plus features.
• Translate high-level e-commerce strategies into actionable project roadmaps with milestones, owners, and KPIs.
• Drive the execution of key initiatives, including: Shopify Plus platform migration, B2B optimization (smart reordering, automated checkout workflows), loyalty program launches (B2B & D2C), digital adoption campaigns to increase online order share.
• Manage project cadences, including standups, reporting, and issue tracking.
• Manage B2B and D2C lifecycle campaigns, including win-back and reorder flows.
• Coordinate with Marketing to align messaging with revenue and product adoption goals.
• Track site and campaign performance using Google Analytics and Power BI dashboards.
• Build and validate reports to inform decision-making and revenue forecasting.
• Collaborate with Marketing, Sales, Finance, and IT/BI teams to ensure alignment across projects.
• Manage external vendors and agencies, keeping deliverables on schedule and within budget.

eCommerce Manager

Graphics Designer

• Design a high volume of static ad creatives and graphics in Figma for Meta, email, landing pages, and other digital platforms.
• Work from creative briefs to concept and execute effective ad designs that align with performance goals.
• Maintain brand consistency across multiple campaigns and channels.
• Rapidly iterate on designs based on feedback, performance metrics, and testing results.
• Partner with Creative Strategists and Video Editors to align on campaign objectives and visual direction.
• Organize and maintain structured Figma files, templates, and components for efficient collaboration.
• Stay up-to-date on visual trends, competitor creative, and platform best practices.
• Support broader brand design projects such as packaging, web design, and collateral as needed.
• Balance creativity with conversion—designing ads that are visually engaging yet strategically optimized.
• Translate data insights into actionable creative iterations.
• Contribute to ongoing A/B testing by developing new visual hooks and formats.

Graphic Designer, Figma

Accounts Receivable

• Generate and distribute accurate, timely invoices and statements for multiple accounts.
• Ensure invoices reflect correct pricing, tax, and billing details.
• Coordinate approval workflows and follow up on outstanding documentation.
• Record and apply payments (checks, ACH, wire transfers, credit cards) accurately.
• Reconcile AR ledger balances to the general ledger and resolve discrepancies.
• Track and manage 1099 liabilities as needed.
• Monitor aging reports, identify overdue accounts, and initiate collection efforts.
• Communicate professionally with customers regarding billing and payments.
• Collaborate with internal teams to resolve disputes and ensure timely collections.
• Prepare AR-related reports including aging schedules and collection forecasts.
• Support month-end and year-end closing processes.
• Maintain accurate and compliant customer and vendor records.
• Set up new customer accounts and maintain data accuracy.
• Assist with documentation, filing, and general accounting support tasks.

Accounts Receivable Specialist

• Develop a deep understanding of the business model and key value drivers
• Build and maintain detailed financial models and seek better ways to model the business
• Develop robust and defensible forecasts
• Run variance analysis and go beyond accounting data to understand the root cause of variances
• Utilize data from across the organization for running analysis
• Verify data for accuracy and highlight any errors/inconsistencies
• Field queries on financial data from other departments
• Build templates to track key performance indicators to measure business performance
• Conduct ad-hoc financial analysis as needed to support business needs
• Keep track of industry dynamics and competition to keep the senior management up to date
• Assist in keeping investors up to date and play a lead role on diligence work

FP&A Analyst

Accounts Payable

• Enter and process 100–150 vendor invoices per week across multiple client accounts.
• Maintain accuracy and consistency in data entry within bill.com and QuickBooks.
• Follow established invoice approval workflows and flag anomalies for review.
• Track and manage 1099 liabilities and vendor compliance documentation.
• Add new vendors, verify details, and maintain accurate vendor records.
• Coordinate with the accounting team to ensure payment schedules are up to date.
• Maintain professional communication with vendors as needed to resolve discrepancies.
• Collaborate with accounting leads to streamline AP processes.
• Support documentation, reconciliation, and periodic reporting requirements.
• Identify opportunities to improve workflow efficiency and system accuracy.

Accounts Payable Specialist

Full-stack Engineer

• Design and implement partner authentication, data sync, and webhook delivery systems.
• Build a developer-friendly Embedded Lending SDK (UI primitives + headless hooks) for seamless partner integration.
• Develop and document RESTful or GraphQL APIs to exchange borrower and loan data between systems.
• Collaborate closely with design and product teams to ensure embedded experiences meet partner UX and security standards.
• Integrate with third-party providers (e.g., Plaid, Codat, Alloy, QuickBooks) for KYC/KYB and financial data enrichment.
• Establish reliable data pipelines for partner ingestion and reporting.
• Maintain high security and compliance standards across all integrations.
• Set up initial DevOps pipelines, observability tools, and CI/CD processes in GCP or similar environments.
• Define best practices for monitoring, testing, and secrets management.
• Ensure auditability, role-based access control, and data privacy compliance.
• Create detailed documentation, sample integrations, and developer guides.
• Build sandbox environments and demo applications to accelerate partner onboarding.

Full Stack Engineer – Partner APIs, Embedded SDK

Recruitment

• Serve as the first point of contact for potential candidates.
• Identify, attract, and engage both active and passive candidates across multiple channels (LinkedIn, niche job boards, and social media).
• Build and maintain a robust candidate pipeline to meet current and future hiring needs.
• Leverage feedback from hiring managers to refine sourcing strategies and improve candidate quality.
• Manage the entire recruitment lifecycle — from posting roles to candidate onboarding.
• Utilize the Applicant Tracking System (ATS) to review candidate data, track progress, and maintain data accuracy.
• Coordinate interviews between candidates and hiring managers, ensuring seamless scheduling and communication.
• Measure key recruitment metrics such as conversion rates, time-to-fill, and source effectiveness.
• Partner closely with hiring managers to deeply understand role requirements and ideal candidate profiles.
• Maintain transparent, professional communication with candidates throughout the process.
• Foster long-term relationships with both current employees and potential candidates to strengthen Oceans’ talent network.
• Act as a brand ambassador, promoting Oceans’ mission, culture, and values at every stage of the candidate journey.

Senior Talent Acquisition Specialist

Community Manager

• Build and execute a digital community strategy that fosters connection and advocacy
• Manage daily interactions across Instagram, TikTok, and other platforms
• Develop and execute interactive community initiatives
• Identify and manage relationships with influencers, ambassadors, and partners
• Oversee influencer seeding, contracting, and campaign management
• Coordinate product gifting and sampling programs
• Manage the brand’s content calendar
• Collaborate with creative teams to produce engaging content
• Track and report on engagement metrics

Marketing & Community Manager

• Partner with a boutique management consulting firm providing CFO and Controller services.
• Support financial modeling, scenario planning, and decision-making for leadership teams.
• Analyze complex datasets and build dynamic models for actionable insights.
• Deliver accurate financial models and analyses that inform strategic decisions.
• Evaluate financial performance, KPIs, and trends for reporting packages.
• Collaborate with client leadership and internal teams on budgets and strategies.
• Identify process improvements and lead ad-hoc analyses for enhanced understanding.

Human Resources

• Manage the complete end-to-end onboarding process for new Divers, ensuring a professional and positive experience.
• Oversee background screening processes from initiation to closure, ensuring accuracy and compliance within stipulated SLAs.
• Planning and execution of Orientation program liaising with new joinees and internal stakeholders. Prepare and distribute welcome gifts.
• Ensure all onboarding documentation and formalities are completed in a timely and compliant manner.
• Maintain and update trackers regularly to ensure accurate and timely reporting of onboarding and HR-related activities.
• Prepare, document, and distribute HR Team meeting minutes; ensure timely follow-up and closure of action items.
• Support broader HR operational processes including personal folder management, data compliance, and administrative requirements.
• Assist in the planning and execution of company-wide employee engagement programs and events.
• Contribute to creating a supportive, inclusive, and engaging workplace culture.
• Provide operational assistance for HR-led initiatives across teams.
• Stay updated on HR best practices, compliance requirements, and industry trends.
• Recommend improvements to streamline HR processes and enhance efficiency.
• Undertake additional HR operational tasks and projects as assigned.

HR Operations Executive

Business Development Rep

• Maintain and update the CRM to ensure an accurate, organized sales pipeline.
• Manage scheduling, discovery calls, and founder inbox support.
• Document sales processes and maintain SOPs.
• Develop and expand lead sources including sponsorships, referral partnerships, and speaking opportunities.
• Manage brand profiles across review and listing sites (e.g., Clutch, G2) and support lightweight PR and award nomination efforts.
• Identify and qualify prospects against established criteria; build, enrich, and prioritize prospect lists.
• Execute outreach campaigns across email and LinkedIn; implement outbound best practices including email warming, sequence development, and A/B testing.
• Leverage modern sales and automation tools and support project management and communication workflows.
• Maintain mailbox management tools and workflows and provide support to the founding team; collaborate with Operations Manager for guidance and growth.

Business Development Representative

Product Marketing

• Lead execution of go-to-market strategies for new product launches, including launch plans, materials, and campaigns
• Create launch content such as landing pages, blog posts, and email campaigns
• Use customer insights and market data to shape product positioning and messaging across channels (website, ads, collateral)
• Monitor competitor activities and industry trends to inform strategy
• Collaborate with sales teams to develop pitch decks, demo scripts, case studies and deliver product training
• Develop customer-centric programs that support adoption, retention, advocacy, and gather feedback with Customer Success
• Work with content teams to produce educational and thought-leadership assets (blogs, whitepapers, videos)
• Track KPIs (adoption, engagement, sales conversion) and use insights to optimize campaigns and refine strategy
• Collaborate closely with client’s CMO and Chief Product and Technology Officer; receive support from Oceans’ Operations Manager
• Work remotely with split-shift overlap with client timezone; attend in-person training during the first 90 days

Product Marketing Manager

• Accept new orders on wholesale platforms, assign ship windows, and ensure order accuracy
• Upload packing slips, shipment numbers, and commercial invoices into 3PL systems
• Enter tracking numbers and close orders within required SLAs
• Monitor integrations between wholesale platforms (Ribbon, Faire, Shopify) and resolve import errors
• Process platform credit card charges and ensure fulfillment handoff
• Manually enter and manage large or multi-door direct-to-consumer orders and special payment terms
• Maintain records and ensure timely processing of direct accounts
• Support cross-platform synchronization to reduce errors and delays
• Monitor hold queues and resolve issues such as missing slips or incorrect addresses
• Collaborate with internal teams to resolve bottlenecks and maintain fulfillment speed
• Provide daily updates and maintain clear communication via Slack
• Support ad hoc data entry projects and operational tasks
• Assist in documenting and improving SOPs and contribute to process improvements

Logistics and Operations Coordinator

Marketing

• Optimize product-led growth initiatives to reduce churn and increase lifetime value through data-driven experimentation
• Monitor user behavior to identify upsell and engagement opportunities
• Develop in-product prompts and messaging to encourage subscription upgrades and additional purchases
• Create onboarding and adoption strategies to drive deeper product usage
• Build targeted messaging and automated campaigns for users at risk of cancellation to incentivize retention
• Design in-product engagement flows to encourage long-term adoption
• Partner with marketing to refine freemium website pages, landing pages, CTAs, and sign-up flows to improve conversion
• Conduct A/B testing across web and in-product experiences and use product analytics and heatmap tools to identify usage trends
• Track KPIs across conversion, churn, and engagement and continuously optimize campaigns using data-driven insights
• Work closely with Product, Marketing, and Customer Success and act as the voice of the customer within retention and engagement initiatives
• Leverage PLG platforms to manage churn, upsell, and retention campaigns
• Collaborate with the client’s Chief Marketing Officer and Chief Product and Technology Officer and receive support from Oceans’ Operations Manager

Marketing Manager, PLG

Manager

• Design, develop, and implement the Oceans SCUBA Academy structure and curriculum.
• Coach and deliver training across various modules; ensure content is practical, up-to-date, and aligned with industry trends and client feedback.
• Regularly assess training effectiveness and customize programs based on performance data and client feedback.
• Provide 1:1 performance coaching for Divers with red-flag performance concerns and create individualized recovery plans.
• Work with benched Divers (Divers in Port) to enhance readiness for client placement and ensure smooth transitions.
• Define and track OKRs for training and performance interventions; maintain detailed intervention records and generate insights for the Head of Diver Success.
• Use data to refine coaching and training strategies and identify trends in Diver readiness.
• Partner with internal teams (Training, Diver Success, Client Success, Integration Success) to coordinate interventions and maintain client satisfaction.
• Report to the Head of Diver Success (Kavitha Gunesekera) and collaborate with Pod Leaders and Oceans Training Team.

Manager – Talent Transformation and Learning

Project Manager

• Real opportunities. Real impact. Your career, redefined.
• (NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year—if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later).
• At Oceans, we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers, don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.
• We’re hiring a Project Manager to partner with our client, a growing manufacturing business specializing in woodworking and cabinetry. This role plays a vital part in supporting field project managers and optimizing workflows within their ERP system.
• The ideal candidate is detail-oriented, highly organized, and skilled at driving accountability and clear communication across teams.
• Accountability: As a Project Manager, your success will be defined by your ability to accurately maintain project data, balance workloads, and foster clear communication across teams. Your contributions will directly enhance project efficiency and increase capacity across the organization.
• ERP System Management: Maintain and update project stages, critical dates, and essential information within the ERP system; Leverage project planning and Kanban tools within the system to monitor progress and identify risks; Support onboarding and training of field project managers on ERP workflows and tools; Generate and analyze reports to inform project tracking and decision-making.
• Project Costing and Closeout: Assist in closing out projects by verifying costs, reconciling materials, and approving receipts; Prepare end-of-project summaries highlighting financials and opportunities for improvement.
• Material and Work Order Approvals: Submit approvals for project materials and work orders through the ERP system; Collaborate with engineers and customers to confirm material accuracy and suitability.
• Communication and Collaboration: Manage customer communication primarily through email, ensuring clarity and professionalism; Use Microsoft Teams to coordinate internally and provide timely updates to project teams; Work closely with field project managers to align on project status and resolve issues promptly.
• Workload Balancing and Process Improvement: Own administrative project management tasks; Proactively identify bottlenecks and suggest improvements to streamline workflows and increase overall project capacity.
• Colleagues: You will report to the Lead Project Manager, collaborate closely with field project managers and work with other stakeholders in the organization as necessary to aid in business growth. At Oceans, you’ll also receive guidance and support from our Operations Manager, who will help you succeed in the role and ensure that you’re continuously growing and developing in your career.
• Skills & Qualifications: This section outlines the expected capabilities including language, experience with ERP, platform skills, data skills, tech fluency, and industry familiarity.

Performance Marketing

• Real opportunities. Real impact. Your career, redefined.
• Oceans hires a Paid Media Manager to partner with a global marketing consultancy that helps ambitious brands modernize go-to-market strategies and drive measurable performance.
• This is a hands-on, execution-driven role: you’ll build, buy, and optimize omnichannel paid media programs (digital + traditional), translate data into clear recommendations, and help shape media strategy across client portfolios.
• If you’re a data-first media buyer who loves turning complexity into repeatable performance, this role is for you.
• Accountability: campaign performance against client KPIs (leads, traffic, sales), budget efficiency, and the clarity of your insights and recommendations.
• Campaign Strategy & Execution: build, launch, and manage paid media campaigns across channels (Google (Search + Display + YouTube), Meta, LinkedIn, programmatic/DSPs, and traditional buys where relevant).
• Performance Reporting & Analysis: Own weekly and monthly performance reporting and dashboards; deliver executive-ready summaries showing impact and next steps.
• Client Partnership & Thought Leadership: Present performance and recommendations to clients with clarity and commercial focus; collaborate with strategy, creative, and analytics teams to align media activity with broader marketing goals.
• Colleagues: You will report to the Digital Marketing team at the client’s global marketing consultancy, and work with other stakeholders in the organization as necessary to aid in business growth.
• Oceans: You’ll also receive guidance and support from our Operations Manager, who will help you succeed in the role and ensure that you’re continuously growing and developing in your career.