Oceans

Senior Account Manager

Oceans

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $130,000 per year

Job Level

Senior

About the role

  • Grow, retain, and manage key customer relationships within a book of business composed mostly of start ups, SMB and MM customers.
  • Develop a deep understanding of our customers staffing challenges and goals and effectively pair our services to their needs.
  • Discover, identify, and close new opportunities for account growth including prospecting & creating personalized outreach for key customer relationships.
  • Participate in customer implementation calls and ongoing feedback sessions to encourage long term retention.
  • lead monthly or quarterly business reviews with customers to align on upcoming opportunities.
  • Partner closely with Sales, Talent Operations to ensure customers have the best possible experience with Oceans.
  • Actively participate in refining our Sales process and our Account Management and customer retention model and processes.
  • Interview candidates and own the matching process for any new incremental roles identified with customers in your portfolio.

Requirements

  • 5-7+ years of Account Management, Customer Success or consultative business development experience.
  • Demonstrated ability to drive growth within a portfolio of customers.
  • Experience selling into or supporting SMBs/MM and/or start ups and founder led companies.
  • A self-starter with strong organizational, analytical, and communications skills (both written and verbal).
  • Experience with CRMs such as Salesforce or HubSpot.
  • Nice to haves:
  • Experience in staffing or global offshoring.
  • Experience working in or with startups.
  • Experience using a Discovery call methodology or framework such as SPICED,etc..
Benefits
  • The salary range for this role is $100,000 - $130,000. It is fully-remote. Information about our benefits and how we arrived at this compensation range, along with an opportunity to update our understanding of both market and individual factors, will be available during our offer process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessBusiness DevelopmentSales Process RefinementCandidate InterviewingMatching Process
Soft Skills
Organizational SkillsAnalytical SkillsCommunication SkillsSelf-starter