Occhio GmbH

Assistant Store Manager – Occhio Flagship Store

Occhio GmbH

full-time

Posted on:

Location Type: Office

Location: Hamburg • Germany

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About the role

  • Handling customer complaints with a focus on customer satisfaction and sustainable, long-term resolutions
  • Monitoring and coordinating appointments and internal processes to ensure smooth operations
  • Supporting customers throughout the entire customer lifecycle
  • Responding to customer inquiries, information requests, and service issues across multiple communication channels
  • Preparing quotations and providing professional after-sales support to promote long-term customer relationships
  • Promoting team building and constructive collaboration within the team
  • Ensuring and actively conveying the company's values in daily customer and employee interactions

Requirements

  • Strong passion for people, a high level of service orientation, and enjoyment of advising, selling, and taking responsibility for revenue in premium retail
  • Experience in upscale retail or a service environment, ideally with previous responsibility for store operations or team coordination
  • Confident sense of style, empathy, and a good understanding of discerning premium clientele
  • Interest in or initial experience with lighting design, interior design, or project-based customer consulting is a plus
  • Ability to support store management, including staff leadership, onboarding, and ensuring service and brand standards
  • Excellent German and English skills, both spoken and written
Benefits
  • Work with a multi-award-winning design brand
  • High-quality work environment in the flagship store with state-of-the-art lighting technology
  • Attractive compensation including bonus
  • An onboarding program
  • Exclusive extras: JobRad (bike leasing), Wellpass, company pension scheme, and employee discounts for Occhio luminaires
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle supportquotations preparationafter-sales supportlighting designinterior designproject-based customer consulting
Soft Skills
customer satisfactionservice orientationteam buildingcollaborationempathycommunicationleadershipresponsibility