Full-stack Engineer

• Support and manage applications and services in a hybrid-cloud environment such as AWS.
• Support Kubernetes clusters for containerized application deployment, scaling, and management.
• Configure and integrate DevOps tools and processes with the ServiceNow platform to automate incident management and support other IT service workflows.
• Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance.
• Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements.
• Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues.

Associate Principal, Software Engineering

Operations

• Responsible for monitoring the OCC production environment
• Reviewing processes and procedures throughout the Production environment
• Driving improvements throughout
• Ensure Production runs efficiently
• Act as a technical liaison to teams to ensure operational readiness
• Document issues impacting the business
• Follow best practices as per policy
• Perform first-level Incident identification and resolution
• Monitor applications and systems using OCC approved software
• Escalate Production Incidents to Second-Level support
• Support transmissions across SFTP/NDM
• Provide first-level support for Production Installs, D/R and Industry tests
• Maintain processing records and logs
• Report and document any processing anomalies using OCC approved software
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems

Senior Associate, Technology Operations

Cloud Engineer

• Lead and manage a team of highly technical team members
• Design, configure, implement and manage a fully automated workflow for provisioning and maintaining a complex, highly available cloud environment using infrastructure as code
• Develop and maintain a library of deployable, tested, and documented automation design scripts, processes, and procedures for deploying services to the cloud
• Manage DevOps development activities and complex development tasks involving tools such as Docker, Kafka and container management systems
• Ensure the reliability of the services your area of responsibility provides and manage to specific and implied SLAs
• Assess and plan for capacity needs within the cloud platform and forecast accordingly
• Lead in the development of technology roadmaps and end-of-life technology plans
• Manage project and daily work task planning and prioritization and meeting project deadlines

Manager, Cloud Engineering

Database Administrator

• This role will design and maintain databases and database solutions that operate within prescribed resource limits and meet company standards
• Participate in and contribute to all phases of systems development projects
• Monitor and tune database and database application performance
• Assists with the design, implementation, and maintaining databases
• Manage database performance and disk usage
• Provides support in database access methods
• Provides consultation support in database analysis, modeling, coding, and production problem resolution
• Develops maintenance, backup and recovery procedures and documentation
• Participates in Disaster Recovery Drills
• Provides Primary On-Call Support for production problems
• Understands and supports corporate data standards
• Recommends and assists with new DBMS and operational standards
• Participates in testing and in evaluations of new software and software release upgrades
• Supports business studies, proposal teams and costing/feasibility studies
• Prepares system documentation
• Maintains metadata repositories
• Other duties as assigned

Associate Principal, Software Engineering

Senior Associate, Technology Operations

Manager, Cloud Engineering

Associate Principal, Database Administration