Associate Principal, Software Engineering

OCC

Associate Principal in Software Engineering focusing on cloud engineering and incident management support at OCC. Collaborating closely with development and SRE teams to ensure optimal service management.

Posted 6/4/2026full-timeDallas • Illinois, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $111,300 - $153,200 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformITSMKubernetesServiceNow

About the role

Key responsibilities & impact

Support and manage applications and services in a hybrid-cloud environment such as AWS.
Support Kubernetes clusters for containerized application deployment, scaling, and management.
Configure and integrate DevOps tools and processes with the ServiceNow platform to automate incident management and support other IT service workflows.
Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance.
Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements.
Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues.

Requirements

What you’ll need

Hands-on experience with ServiceNow, including ITSM, ITOM, and other relevant modules.
Experience providing Level 2 technical support in a fast-paced, enterprise environment.
Excellent problem-solving, analytical, and communication skills.
Minimum of 5 years of experience in DevOps, Software Engineering, or similar role.
Demonstrable expertise in Cloud Engineering on at least one major platform (AWS, Azure, or GCP).
Proven experience with containerization and orchestration technologies, specifically Kubernetes.
Bachelor’s degree in computer science, Information Technology, or a related field.

Benefits

Comp & perks

A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSKubernetesDevOpsServiceNowITSMITOMCloud Engineeringcontainerizationorchestrationsoftware engineering

Soft Skills

problem-solvinganalytical skillscommunication skills

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in Information Technology