Serve as the primary point of contact for customer inquiries, orders, and service requests, ensuring responses are timely, accurate, and friendly
Manage the order‑to‑delivery process, including entering orders, confirming availability, coordinating logistics, and proactively communicating status updates
Collaborate closely with production, warehouse, and transportation teams to ensure on‑time fulfillment and resolve any issues that arise
Monitor inventory levels and flag potential shortages or delays to internal teams and customers
Troubleshoot service concerns, product questions, and delivery challenges with a solutions‑first mindset
Maintain accurate customer account data and proactively identify and resolve master data issues within the order‑to‑cash system to ensure efficient and error‑free order processing
Assist with quality assurance follow‑ups, including documenting complaints and coordinating with QA or operations teams
Contribute to special projects, seasonal order planning, and continuous improvement initiatives to enhance the customer experience

Requirements

2+ years of experience in a Customer Service role in a CPG company (consumer packaged goods)
Exceptional communication skills and calmness under pressure
High level of attention to detail and organization
Problem-solving and analytical- make it happen mindset
ERP & Spreadsheet Proficient
Experience working collaboratively with other departments - Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management, etc.
Flexible to changing priorities and comfortable thriving in a remote environment

Benefits

flexible vacation (take it when you need it)
really great benefits (yes, pet insurance is in there)
paid volunteer days off throughout the year (doing good is fun)
free six packs of oatmilk
genuinely great coworkers who are rooting for each other and the company to thrive

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order processinginventory managementquality assurancedata analysiscustomer account managementlogistics coordinationorder fulfillmentproblem-solvinganalytical skillsattention to detail

Soft Skills

communication skillscalmness under pressureorganizational skillscollaborationflexibilityadaptabilitycustomer service orientationsolutions-first mindsetproactive communicationteamwork