Oakwood Systems Group

Helpdesk Analyst

Oakwood Systems Group

full-time

Posted on:

Location Type: Hybrid

Location: St. Louis • Montana • United States

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Job Level

Junior

Tech Stack

AndroidVMware

About the role

  • Provide Level 1 technical support
  • Provide friendly, courteous, and quality systems support to all users
  • Assist with advanced troubleshooting for special projects assigned by Helpdesk Supervisor
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications)
  • Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others
  • Assist with inventory control and tracking of IT assets throughout the firm
  • Perform employee office moves relating to IT
  • Image new computers and configure them for deployment to members
  • Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events
  • Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots
  • Participate in an on-call after hours schedule for emergency assistance when needed

Requirements

  • Strong customer service and communication skills
  • Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access)
  • Knowledge of Android and iPhone device setup and troubleshooting
  • Intermediate knowledge of Windows 10 and Operating Systems
  • Knowledge of VPN and VMWare Horizon connectivity principles
  • Working knowledge of Active Directory and user account changes
  • Working Knowledge of Microsoft Teams including Teams voice and video conferencing
  • Technical aptitude with strong PC literacy skills
  • Strong problem-solving skills and decision-making ability
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Flexibility to accommodate helpdesk’s hours of operation, including participating in after-hour on-call schedule
  • Strong enthusiasm and desire to learn
  • Work well in a team environment
  • At least one year experience in a Call Center/Helpdesk position
  • Minimum of Associates Degree in computer technology or business related degree or equivalent experience
  • Preferred: A+ Certification
  • Preferred: Certification as Microsoft Office Specialist
Benefits
  • competitive salaries
  • medical, dental, vision, life and disability coverages
  • FSA
  • HSA
  • PTO
  • 401(k) plan
  • paid parking or transportation allowance
  • paid day off for birthdays
  • office casual dress code
  • tuition reimbursement
  • flexible work schedules
  • hybrid working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office 365Windows 10Active DirectoryVPNVMWare HorizonAndroid device setupiPhone device setuptroubleshootingPC literacyaudio/visual management
Soft Skills
customer servicecommunicationproblem-solvingdecision-makingflexibilityteamworkenthusiasmability to learnadaptabilitytime management
Certifications
A+ CertificationMicrosoft Office SpecialistAssociates Degree in computer technologyAssociates Degree in business