OakNorth

Director of Product Design

OakNorth

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • OakNorth is looking for a Director of Product Design to own and elevate design across our product lines: Business Banking, Lending, and Personal Savings.
  • This role is accountable for how customers experience OakNorth across digital products and brand touch points.
  • You will define how design contributes to business performance, product velocity, and customer outcomes.
  • You will lead a multidisciplinary design team (Product and Content Design), partner closely with Product and Engineering leadership, and act as the single accountable owner for experience quality, coherence, and effectiveness across our products.
  • Design at OakNorth must operate at the intersection of customer focus, regulatory guardrails and business vision.

Requirements

  • You are a senior design leader with a strong product mindset, comfortable operating in complexity and making difficult decisions.
  • Have led design across multiple product areas or business lines in complex, regulated, or high-scale environments (e.g. fintech, SaaS, platforms).
  • Are equally comfortable setting strategy and getting into the detail when required.
  • Have a track record of tying design work to measurable product and business outcomes.
  • Understand how to build and run design systems that genuinely scale teams and speed up delivery.
  • Can influence senior stakeholders through clarity, evidence, and credibility—and are willing to challenge them when necessary.
  • Have made hard prioritisation calls before, including stopping or radically simplifying work that wasn’t delivering value.
  • Care deeply about craft—but care more about impact.
  • Are fluent in using customer research to inform decisions, without outsourcing judgement or slowing delivery.
Benefits
  • This is a truly hybrid role, offering engineers the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There’s no fixed requirement for days in the office, instead, we focus on creating space for engineers to engage meaningfully, whether that’s in-person for whiteboarding sessions or remote for deep focus work.
  • Work-life balance 🌴 - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
  • Competitive salary & equity 🏦 - We want people to have a serious stake in the business.
  • Good kit 💻 - Your choice of the best laptop, running macOS or Ubuntu.
  • Team socials 🎉 - The opportunity to get to know each other outside of work.
  • Company socials 🥡 - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day.
  • Commuter support 🚲 - We offer the cycle to work & EV scheme.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designdesign systemscustomer researchdesign strategymeasurable outcomesmultidisciplinary designdigital productsuser experiencedesign leadershipcomplex problem solving
Soft Skills
influencing stakeholdersdecision makingprioritizationcustomer focusclaritycredibilitycollaborationadaptabilitycraftsmanshipimpact orientation