Support and coordinate IT-related projects by organizing tasks, tracking timelines, and ensuring deliverables are completed on schedule.
Manage device inventory, including tagging, tracking, shipments, returns, stale device recovery, and maintenance of accurate asset logs and internal documentation systems.
Track project milestones, action items, and dependencies across multiple concurrent initiatives.
Assist in onboarding and offboarding tasks, including account provisioning, access management, and equipment coordination.
Submit and manage vendor paperwork for account setup, transitions, service updates, and terminations.
Request estimates, track approvals, and support vendor communication as needed.
Coordinate phone system updates, number ports, and service provider changes as needed.
Order and track technology equipment from designated vendors and ensure timely delivery.
Monitor service tickets, escalate issues when necessary, and follow through to resolution.
Track IT-related service costs, contracts, and ensure tasks are completed by internal teams and external partners.
Coordinate home office technology setup, including workstations, related equipment, software provisioning, and mobile device configuration.
Create, maintain, and improve standard operating procedures (SOPs) and process documentation for recurring IT workflows.
Communicate timelines, deliverables, and expectations clearly to stakeholders.

Requirements

One (1) to three (3) years of experience in IT coordination, project coordination, operations support, or similar role.
Strong organizational skills, keen attention to detail, a commitment to holding stakeholders accountable and seeing tasks through to completion.
Demonstrated ability to manage multiple tasks, prioritize competing deadlines, and keep projects on track.
Self-motivated with the ability to work independently and take ownership of tasks from start to finish.
Clear and professional written, verbal, and interpersonal communication skills.
Experience building and maintaining structured workflows, trackers, and process documentation.
Exposure to IT asset and project management tools (e.g., JAMF, Intune, Notion, Monday.com, Smartsheet, or similar).
Working knowledge of the Microsoft 365 suite (Outlook, Excel, Teams, SharePoint, OneNote).
Must pass a Criminal Background check.

Benefits

Medical, Dental, and Vision benefits
Vacation, Personal Day, Sick Pay, Holidays
Complimentary Meals
Company Paid Life Insurance
Team Member Discount Program (LifeMart)
401(k) Savings Plan with Company Match
Recognition Programs
Student Loan Refinancing
Pet Insurance
Employee Assistance Program
Emergency Financial Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT coordinationproject coordinationoperations supportaccount provisioningaccess managementasset managementservice ticket monitoringprocess documentationworkflow managementtechnology equipment tracking

Soft Skills

organizational skillsattention to detailtask prioritizationself-motivationownership of taskscommunication skillsinterpersonal skillsstakeholder managementproblem-solvingtime management