OAK'S LAB

Director

• Take full ownership of a portfolio of US clients across startup and scaleup stages.
• Serve as the primary management contact from OAK’S LAB, building deep, trusted relationships with founders, executives, and product leaders.
• Drive renewals, expansions, and upsells that create mutual long-term value.
• Develop a deep understanding of each client’s business goals, ensuring OAK’S LAB is positioned as a long-term strategic partner.
• Maintain visibility into client satisfaction to ensure top-tier retention and NPS scores.
• Own revenue and retention targets for your accounts.
• Work with the COO to structure contracts, pricing models, and budgets.
• Partner with the CEO and sales team on closing new business opportunities.
• Lead high-stakes proposal processes from start to close.
• Collaborate closely with Product, Design, and Engineering leadership to ensure client feedback informs ongoing delivery improvements.
• Participate in internal product syncs, providing insights into client goals, risks, and opportunities.
• Support delivery teams in strategic communication with clients.
• Advise clients on how to further leverage OAK’S LAB’s capabilities to achieve business outcomes.
• Represent OAK’S LAB as a trusted advisor at regular management check-ins, alongside important workshops and key milestone meetings.

Client Director

Project Manager

• Collaborate with stakeholders to gather, analyze, and document detailed business and technical requirements for the product, ensuring clarity and alignment across teams.
• Design and propose scalable system architectures, data models, and technical workflows
• Evaluate the technical feasibility of proposed features, identifying potential risks, dependencies, and opportunities for optimization.
• Analyze and improve technical processes, ensuring efficient integration of APIs, third-party services, and cloud-based infrastructure.
• Work closely with engineering, QA, and design teams to ensure seamless translation of requirements into development-ready specifications and to support implementation throughout the product lifecycle.
• Leverage data analytics to assess system performance, identify bottlenecks, and recommend enhancements to improve product reliability and user experience.
• Create and maintain comprehensive technical documentation, including system diagrams, API specifications, and user flows, to support development and stakeholder communication.
• Monitor project progress, manage tasks, and provide regular status reports to leadership.
• Act as a technical liaison between non-technical stakeholders and engineering teams, ensuring clear communication of complex technical concepts.

IT Analyst – Project Manager

Program Manager

• Strategic Program Oversight: Own and drive the delivery strategy for multiple interconnected product initiatives, ensuring they are mutually aligned to achieve a significant, overarching business goal for the client.
• Dependency Management: Identify, manage, and mitigate cross-stream risks and dependencies between your assigned product teams (designers, engineers, QAs) to ensure seamless and efficient execution.
• High-Level Stakeholder Management: Coordinate closely with our business development team and senior client stakeholders to manage expectations, define high-level roadmaps, and ensure the program is delivered successfully within established timelines and budgets.
• Process & Execution Excellence: Drive operational consistency and best practices (including Agile principles) across all product streams, focusing on the quality of output and achieving defined business outcomes.
• Cross-Functional Coordination: Serve as the ultimate escalation point and communication hub, ensuring alignment between product managers, engineering leads, and senior leadership.

Product Lead, Program Manager

Product Designer

• Conceptualize and design digital products, websites and brands from discovery to delivery
• Closely collaborate and drive product decisions alongside Tech Lead and Product Manager
• Conduct user testing to understand your users' goals and validate your proposals
• Craft a beautiful visual direction and translate it consistently through the project
• Ensure adherence to UX/UI standards, elements, patterns, and specifications
• Develop consistent design systems and contribute to the project documentation alongside PMs
• Manage your design delivery based on project plan & milestones
• Explore new approaches, AI technologies and always be ready to learn

Client Director

IT Analyst – Project Manager

Product Lead, Program Manager

Junior Product Designer