OAG

Customer Success Manager

OAG

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Connect commercial objectives to meaningful product adoption and measurable business outcomes
  • Own success planning and lead quarterly business reviews
  • Proactively identify opportunities to expand usage of OAG’s aviation data solutions
  • Surface ways customers can leverage OAG data
  • Lead onboarding, enablement, and optimization initiatives
  • Monitor usage trends and reduce time-to-value
  • Ensure customers are getting maximum impact from their investment
  • Develop strong customer advocates and capture insights for product development

Requirements

  • Experience in Customer Success, Strategic Account Management or Consulting within B2B SaaS or data/analytics
  • Proven track record of driving product adoption and consumption growth
  • Experience running executive QBRs and structured success plans
  • Cross-functional collaboration with Sales, Product and Operations
  • Familiarity with CS platforms (e.g. Planhat, Gainsight, ChurnZero)
  • Salesforce or similar CRM experience
  • Understanding of SaaS growth metrics (NRR, expansion, consumption models)
Benefits
  • Private health insurance
  • Company bonus scheme
  • Participation in team-building activities
  • Team workshops
  • Group learning sessions
  • Generous annual leave policy
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessStrategic Account ManagementConsultingB2B SaaSdata analyticsproduct adoptionsuccess planningSaaS growth metrics
Soft Skills
cross-functional collaborationleadershipcustomer advocacyinsight capture