Nymbus

Technical Implementations Manager

Nymbus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $115,000 per year

About the role

  • Configure and implement support products i.e. Digital, Onboard and Lend
  • Document client and internal discussions and decisions.
  • Conduct client meetings and provide consultation to the client during the conversion and implementation process.
  • Demonstrated ability to lead, mentor, and develop high-performing teams
  • Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable.
  • Familiarity with emerging AI tools and technologies to enhance productivity, streamline workflows, and support client implementations.
  • Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action.
  • Communicate progress and any potential problems to management for awareness and/or resolution.
  • Review Product Release documentation to understand necessary configurations needed to test new features and functionality
  • Test new features and functionality
  • Develop and maintain procedures that are essential to client implementations
  • Engage with clients and evaluate readiness for conversion.
  • Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.
  • Analyze and conduct root/cause analysis on incidents during the implementation process.
  • Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process.
  • Maintain flexibility in schedule to allow for occasional travel.
  • Perform all other related duties as required or assigned.

Requirements

  • Bachelor’s degree in related field
  • 5+ years of banking or fintech experience, with at least 2+ years in a leadership or supervisory role
  • Knowledge of customer service techniques and standards
  • Strong working knowledge of online banking, onboard and lend platforms
  • Proven ability to manage client meetings
  • Proven development and motivational skills
  • Several years of banking experience preferred
  • Strong familiarity with operations support management hardware/software
  • Working knowledge of Google Suite and Microsoft Office
  • Working knowledge of JIRA, Confluence and Smartsheets
  • Strong verbal and written communication skills
  • Effective public presentation skills
  • Diligent Time Management and analytical skills
  • Process and detail oriented
Benefits
  • Annual Cash Bonus and Equity Options commensurate with the role level and experience
  • 100% Remote
  • 401(k) plan
  • Insurance - Health, Dental and Vision
  • Flexible Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
online bankingcustomer service techniquesoperations support managementroot cause analysisdata integrityconversion supportimplementation supportprocess developmentanalytical skillstime management
Soft Skills
leadershipmentoringteam developmentcommunicationpublic presentationclient managementcoachingfeedbackflexibilitydetail orientation
Certifications
Bachelor’s degree