Salary
💰 $50,000 - $60,000 per year
About the role
- The Digital Operations Specialist is responsible for performing and overseeing all deposit servicing functions and associated money movement for Nymbus digital clients. This role serves as the primary liaison and subject matter expert for back office operations, ensuring accuracy, compliance, and timely resolution of exceptions.\n
- In addition to delivering exceptional internal and external customer service, the Digital Operations Specialist manages back office functions—including ACH exception processing, wires, MRDC review, and ticket resolution—while supporting the production and maintenance of client accounts. They proactively identify and implement process improvements, manage new product initiatives and ensure all work is performed in accordance with established policies, procedures, and Service Level Agreements (SLAs).\n
- Success in this role requires strong analytical skills, diligence in managing deadlines, and the ability to collaborate with cross-functional teams to achieve operational excellence. The Digital Operations Specialist will also provide guidance and support to peers, ensuring team goals are met, and projects are executed effectively.
Requirements
- Provide exceptional internal and external customer service for all digital deposit services.\n
- Learning & maintaining knowledge of Nymbus suite of products.\n
- Strong understanding of NACHA and ACH rules and regulations.\n
- Review & decision Mobile Deposits for all digital clients.\n
- Work ACH & Inclearing exceptions for all digital clients.\n
- Wire processing experience.\n
- Assist in implementation of proactive measures to prevent fraud.\n
- Mitigation & prevention of fraud loss.\n
- Provide support & research regarding digital deposit services related to ACH, inclearing, mobile deposits, reconciliation.\n
- Work & manage all tickets within Rules of Engagement for all Digital Operations tickets.\n
- Familiarity with banking compliance regulations and adherence to those regulations.\n
- Perform all other related duties as required or assigned.