Underwriting Support Supervisor
NYCM Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Edmeston • New York • United States
Visit company websiteExplore more
Salary
💰 $49,082 - $76,349 per year
About the role
- Supervise and manage rater workflow.
- Provide guidance and support to staff.
- Manage assigned team, provide guidance, direction, and leadership.
- Responsible for the daily tasks of individuals within their span of control.
- Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan.
- Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations.
- Provide insight in the annual planning process, evaluating team priorities and capacity.
- Set and approve employee’s work schedule.
- Verify and approve timekeeping records and consult employees about any discrepancies.
- Document performance feedback and other personnel matters.
- Conduct quality assurance and production review of the staff.
- Hold regular team meetings.
- Analyze the most effective utilization of available personnel, including trainees based on workload and workflow conditions, and make recommendations for best placement of personnel.
- Meet with management to discuss developments, changes, and problems concerning the status of workload and workflow within specific job positions or underwriting procedures.
- Supervise monitoring of quantity and quality of division workload.
- Conduct research and analysis for management.
- Coordinate and take an active role in training and/or events.
- Assist with new employee orientation.
- Complete security requests.
- Maintain databases, spreadsheets, and reports to ensure accurate records and data.
- Other duties as assigned.
Requirements
- High School Diploma
- Good understanding of organizational operations and procedures.
- Proficient in departmental workflow and underwriting procedures.
- Good computer and Microsoft skills.
- Good leadership skills with ability to mentor, coach, and handle conflict/controversy/difficult conversations with staff.
- Professional attitude and ability to effectively handle stress and motivate staff.
- Good written, oral, and listening communication and customer service skills.
- Organizational, detail oriented, time management, and prioritization skills.
- Ability to work independently or on a team.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
departmental workflowunderwriting proceduresdatabase managementspreadsheet managementreport generation
Soft Skills
leadershipmentoringcoachingconflict resolutioncommunicationcustomer serviceorganizational skillstime managementprioritization
Certifications
High School Diploma