NXTPoint Logistics

Account Executive

• Support the strategy and vision of the Final Mile/Home Delivery vertical as it relates to new business opportunities and customer diversification.
• Establish and nurture new customer relationships.
• Support and execute our Go to Market strategy.
• Support the development of the NXTPoint sales strategy for the Final Mile/Home Delivery vertical to support future growth.
• Actively market the company's products and services to prospects in a designated territory.
• Effectively identifies, markets to and manages prospects/clients within that assigned territory.
• Ensure that individual sales goals and objectives, within the business plan, are accomplished within prescribed time frame.
• Work closely with senior management team, in developing strategies and sales objectives for marketing the Company's services to corporate prospects in the defined sector.
• Actively market and effectively manage an assigned territory for new prospect/client development; targeting key cities/states within the specified territory for maximum sales production.
• Participating, leading sales presentations and negotiations.
• Meet or exceed annual individual sales goals and objectives within the prescribed time frame.
• Timely and accurate completion of required reports, maintenance of data in CRM (Hubspot), and any other information requested by senior management.
• Leverage sales enablement tools, Zoominfo, LinkedIn Sales Navigator to create prospects based on ideal customer profile.
• Participate in specified industry conferences on national, regional and local basis.
• Work closely with Marketing Department in leading proposals, presentations, RFPs and other collateral materials as required.
• Work closely with Sales and Contracts team on pricing, contract terms and conditions.
• Develop and maintain a positive and professional working relationship with all members of the team, customers, clients and service partners.
• Accept additional job assignments and participate in project work as requested.

Sales Executive – Final Mile, Home Delivery

Operations

• Lead the operational managers and support their overall performance
• Identify high performing team members addressing next steps as needed
• Coach, motivate and reward appropriately
• Perform annual evaluations
• Address under performance through corrective actions
• Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores
• Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company
• Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated
• Conduct meetings with reporting leaders to improve team and contractor quality metrics
• Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk
• Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations

Regional Operations Manager – Final Mile

• Develops and manages the operation(s) overall performance strategy
• Responsible for overseeing New Customer Implementations
• Manages P&L responsibilities ensuring decisions and practices coincide with budgetary goals
• Determine and develop the operational staffing plan in line with operational managers, revising where necessary
• Ensure that practices, policies, and procedures are in place and consistently implemented
• Negotiates with Vendors, Contractors, and Service Providers to secure best value/service standards are met
• Institute Lean management and/or other management strategies such as continuous improvement plans
• Plan annualized equipment and staffing needs for budgetary purposes
• Track key performance measurements and ensure process improvement strategies are identified and incorporated
• Keeps senior leadership well informed of all matters relating to performance, personnel issues, customer developments or concerns, etc.

Sales Executive – Final Mile, Home Delivery

Regional Operations Manager – Final Mile

Director of Operations – Final Mile