NWEH

Clinical Operations

• Provide cross-team administrative support to ensure continuity of operational activities during peak demand and absences.
• Maintain and update central systems (e.g. CTMS, booking systems, trackers) to ensure data accuracy and integrity.
• Coordinate and manage operational trackers, logs, and study documentation.
• Monitor workflows, identify discrepancies or issues, and take appropriate corrective or escalation action.
• Support standardisation of administrative processes across Clinical Operations teams.
• Contribute to reporting, metrics tracking, and performance monitoring across studies and services.
• Provide flexible administrative support across Clinical Operations teams, adapting to changing priorities and business needs.
• Maintain and update study trackers, logs, and administrative systems to ensure accurate reporting and oversight.
• Support scheduling, coordination, and resourcing of operational activities where required.
• Assist with coordination of study activities, including documentation, site communications, and reporting.
• Participate in team and project meetings as required.
• Coordinate communications between internal teams, external partners, and clinical sites.
• Maintain shared inboxes and ensure timely and professional responses to queries.
• Ensure accurate data entry, validation, and reconciliation across systems (e.g. duplicate checks, data quality checks).
• Monitor system performance and identify issues impacting workflows or service delivery.
• Generate and analyse reports to identify trends, risks, or areas for improvement.
• Support the setup, maintenance, and archiving of study documentation and databases.
• Ensure all activities comply with organisational SOPs, regulatory requirements, and data protection standards (e.g. GDPR, ICH GCP).
• Conduct routine quality checks on documentation, trackers, and systems to ensure completeness and accuracy.
• Support audit preparation, documentation collation, and follow-up actions.
• Identify and escalate risks, issues, or non-conformances within agreed timelines.

Clinical Operations Administrator