NVision Imaging Technologies

Field Service Engineer

NVision Imaging Technologies

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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About the role

  • Serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems
  • Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment
  • Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
  • Provide technical advice to customers on equipment care and maintenance best practices
  • Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions
  • Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows
  • Assist in creating and maintaining comprehensive technical documentation and manuals
  • Conduct customer training sessions on product first-line troubleshooting & maintenance
  • Work closely with R&D and engineering teams to provide feedback from field operations
  • Organize and manage spare parts inventory, ensuring availability for timely service delivery.
  • Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Requirements

  • Degree in Engineering (Electronics/Mechanics preferred)
  • Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries
  • Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation
  • Experience in developing service processes and providing technical training to diverse audiences
  • Proven ability to troubleshoot complex systems and manage customer relationships effectively
  • Willingness to travel extensively, both domestically and internationally (up to 70%)
  • Valid driver's license
  • Excellent problem-solving, critical thinking, and communication skills.
Benefits
  • Competitive compensation including base salary and stock options (virtual shares)
  • Fully remote (within the US) with flexible working hours within set guidelines
  • 30 days of PTO
  • Health Insurance Plan, Life, Vision and Dental
  • 401k with a 5% employer match
  • ADP (EOR) offers location based benefits for example cinema discounts etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingrepairmaintenancesystem installationequipment upgradesdiagnosispreventative maintenancetechnical documentationindustrial automationelectronics
Soft Skills
customer serviceproblem-solvingcritical thinkingcommunicationrelationship managementtrainingleadershiporganizational skillsfeedback provisionteam collaboration
Certifications
Degree in EngineeringValid driver's license