NVISION Eye Centers

Call Center Representative

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction
• Answer questions succinctly and professionally and evaluate when to escalate
• Ensure patients are booked for consultation during their first call to NVISION
• Present in a professional and educated manner to all customers, patients, and doctors who call in
• Place outbound calls timely and with enthusiasm to assist
• Research and resolve issues to ensure patient retention and satisfaction
• Use sound judgment and empathy in handling calls, especially with upset patients
• Schedule appointments correctly while servicing multiple centers
• Maintain knowledge of company products and customer service processes
• Handle a high-volume call center environment, working quickly and multitasking

Call Center Agent

• Engage prospective patients with enthusiasm, confidence, and professionalism from the first call
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
• Educate patients on procedures, financing options, and the NVISION experience
• Overcome objections and help hesitant callers feel confident moving forward
• Deliver a concierge-level experience that exceeds expectations
• Make outbound follow-up calls to re-engage prospective patients and maximize conversions
• Build trust while representing surgeons and clinical teams professionally
• Use empathy and sound judgment when assisting anxious or upset callers
• Accurately schedule appointments across multiple clinic locations
• Collaborate with clinic teams to support patient retention and satisfaction
• Maintain strong product knowledge and stay informed on offerings and processes
• Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

Call Center Agent

Inside Sales Agent – Call Center