Inside Sales Agent – Call Center

NVISION Eye Centers

Inside Sales Agent converting prospective patient inquiries into vision-correction consultations for NVISION ophthalmology centers. Educating callers, overcoming objections, and scheduling appointments remotely.

Posted 8/21/2026full-timeRemote • Arizona, California, Nevada, Oregon, Texas, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and customer engagement skills, with a focus on converting inquiries into scheduled consultations while providing exceptional patient experiences. Proficient in building trust and rapport with patients, utilizing emotional intelligence and effective communication.

Highest-signal resume keywords

Sales ExperienceCustomer EngagementVerbal Communication SkillsEmotional IntelligenceBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingConsultative ConversationPerformance MetricsProduct KnowledgeConversion Techniques

Soft Skills

EmpathyRelationship BuildingConfidenceGoal-Oriented MindsetMultitasking

Industry Keywords

HealthcareAestheticsElective ProceduresOphthalmologyPatient Retention

About the role

Key responsibilities & impact

Engage prospective patients with enthusiasm, confidence, and professionalism from the first call
Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
Educate patients on procedures, financing options, and the NVISION experience
Overcome objections and help hesitant callers feel confident moving forward
Deliver a concierge-level experience that exceeds expectations
Make outbound follow-up calls to re-engage prospective patients and maximize conversions
Build trust while representing surgeons and clinical teams professionally
Use empathy and sound judgment when assisting anxious or upset callers
Accurately schedule appointments across multiple clinic locations
Collaborate with clinic teams to support patient retention and satisfaction
Maintain strong product knowledge and stay informed on offerings and processes
Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

Requirements

What you’ll need

2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar)
Proven ability to influence conversations and convert opportunities into appointments or sales
Excellent verbal communication skills with confidence and professionalism
Competitive, goal-oriented mindset with a strong work ethic
Ability to multitask and perform in a fast-paced environment
Strong emotional intelligence and ability to connect quickly
Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus
Bilingual English/Spanish is a plus
Must be located in California, Arizona, Oregon, Nevada, Texas, or Utah

Benefits

Comp & perks

Incentive compensation potential
Remote work