NVIDIA

Senior Hardware Customer Quality Engineer

NVIDIA

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $160,000 - $304,750 per year

Job Level

Senior

Tech Stack

Assembly

About the role

  • Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly
  • Track Customer quality metrics with regular reporting to the customer and internal management
  • Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
  • In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers
  • Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.
  • Write, review, and/or edit 8D reports for customer consumption.
  • Work cross functionally with various internal organizations to resolve product failures.
  • Constantly drive problem resolution by providing leadership and direction.
  • Coordinating internal activities to assess risk on product failures

Requirements

  • BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
  • 8+ years of experience in electronics customer quality role
  • Customer interface experience
  • Quickly comprehend technical details relevant to understanding customer complaints
  • Excellent proficiency with 8D problem solving tools/methods
  • Excellent written and oral communication skills
  • Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
  • Dedicated and able to work with minimum supervision
  • Strong leadership skills with experience coordinating teams with multiple disciplines
  • Proficient using MS Office software tools, data analytical tools, and email communications