Provide first-line support for HPC users across scheduling, compute, storage, and access-related issues
Troubleshoot job failures, scheduler errors, resource constraints, and performance concerns, driving issues to resolution or appropriate customer concern
Perform triage of infrastructure incidents, gathering diagnostics and advancing to subject matter experts (SMEs) when issues extend beyond defined ownership
Monitor system health, queues, node status, and service availability to ensure stable daily operations
Complete established operational procedures for maintenance, patching, and configuration updates
Develop and maintain operational documentation, runbooks, knowledge base articles, and guidelines for users and internal teams
Contribute to improving team processes by identifying recurring issues and proposing practical workflow refinements

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience
2+ years of experience supporting Linux-based production environments
Solid Linux systems administration fundamentals (RHEL/CentOS and/or Ubuntu)
Ability to troubleshoot technical issues methodically and determine when a customer concern requires attention
Experience interacting directly with users in a technical support or operations role
Strong written communication skills with the ability to produce clear documentation and procedural guides
Demonstrated ability to follow established processes while maintaining attention to detail
Foundational scripting or automation experience (e.g., Bash or Python) sufficient to support routine operational tasks
Solid understanding of workload schedulers such as LSF, Slurm, or similar systems
Strong grasp of network computing supporting infrastructure (NFS, automounter, LDAP)
Experience supporting HPC or large-scale compute environments
Familiarity with EDA workloads

Benefits

comprehensive benefits package
equity opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux systems administrationRHELCentOSUbuntuscriptingBashPythonworkload schedulersLSFSlurm

Soft Skills

troubleshootingwritten communicationattention to detailprocess adherenceuser interactionproblem-solvingworkflow refinementdocumentationcustomer serviceteam collaboration

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering