Serve as the main point of contact for assigned customers, building long-term, trusted relationships
Provide clear, timely, and accurate information to new and existing customers throughout the entire customer lifecycle
Manage customer inquiries via phone and email, ensuring professional, solution-oriented responses
Process, update, and monitor customer orders in ERP/CRM systems with a strong focus on accuracy and timeliness
Collaborate closely with Sales, Logistics, Finance, and Supply Chain teams to ensure seamless order fulfillment
Support quotation management and act as a liaison between customers, sales teams, and internal stakeholders
Coordinate shipments and proactively communicate delivery updates or potential delays
Assist the finance team in resolving payment discrepancies, credit issues, and contractual questions
Provide first-level technical support, including reviewing customer drawings and specifications where applicable
Monitor service performance and customer feedback, contributing to service quality improvements
Actively identify opportunities to improve processes, digital tools, and ways of working
Support change initiatives and future developments within the customer care organization

Requirements

3–5 years of experience in customer service, customer support, or a similar role within an industrial or B2B environment
Dutch & English skills - advanced level - mandatory
Strong customer-centric mindset with the ability to balance customer needs and business priorities
Excellent communication skills, both written and verbal
Comfortable handling inbound calls and written customer interactions
Proactive problem-solver with a positive, solution-oriented attitude
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Proficient in MS Office; experience with CRM/ERP systems (e.g., Salesforce, M3) is a strong advantage
Interest in digital tools, automation, and continuous improvement initiatives
Ability to collaborate effectively in cross-functional and multicultural teams

Benefits

Comprehensive Private Health Care (including dental coverage)
Retirement Pension Plan for long-term financial security
Employee Stock Purchase Plan to share in company success
100% Funded Language Courses and subsidies for further studies
Reward & Recognition Program to celebrate your achievements
Christmas & Holiday contributions
Canteen / Meal passes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecustomer supportERP systemsCRM systemsquotation managementtechnical supportprocess improvementdigital toolsautomation

Soft Skills

customer-centric mindsetcommunication skillsproblem-solvingorganizational skillsability to manage multiple prioritiescollaborationsolution-oriented attitude