Champion, own, and govern the complete customer data domain including hierarchies, entity structures, segmentation, and relationship mapping
Establish enterprise-wide customer data standards and drive continuous improvement in data quality, accessibility, and business value
Apply systems thinking to understand and optimize the end-to-end flow of data across platforms, domains, and business processes
Collaborate with MDM teams to define golden customer records, data quality rules, survivorship logic, and system integrations
Manage customer data enhancement backlog including quality improvements, process optimizations, and integration requirements
Establish comprehensive data quality standards and monitor KPIs for accuracy, completeness, consistency, and timeliness
Serve as primary liaison between business segments, sales, marketing, privacy, legal, and technical teams for all customer data requirements

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
7+ years of progressive experience in data management, business analysis, or related roles with increasing responsibility
5+ years of direct experience with customer data, master data management, or data governance in enterprise environments
Advanced SQL proficiency for data analysis and quality validation
Experience with Master Data Management platforms such as Informatica MDM or similar enterprise solutions
Proficiency with data governance tools including data catalogs, lineage tools, and quality management platforms
Understanding of cloud data warehouses (Snowflake, AWS, Azure) and database systems
Deep customer data domain expertise including B2B hierarchies, legal entities, tax structures, and segmentation strategies
Exceptional communication abilities to translate technical concepts for business stakeholders

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLdata managementbusiness analysiscustomer datamaster data managementdata governancedata qualitydata analysisdata integrationdata optimization

Soft Skills

communicationcollaborationleadershipproblem-solvingsystems thinkingstakeholder managementorganizational skillscontinuous improvementanalytical thinkinginterpersonal skills