NV5

Help Desk Support Engineer

NV5

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.

Requirements

  • Associates’s degree in Information Technology, Computer Science, or three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues, troubleshooting software functionality, managing user access, supporting cloud-based IT applications, and providing technical training.
  • Demonstrated experience with IT help desk ticketing systems, remote desktop support, and incident response.
  • Strong customer service and documentation skills.
  • Ability to manage and prioritize complex project tasks.
  • Preferred: CompTIA A+, ITIL Foundation Certification, or Microsoft Certified Modern Desktop Administrator Associate.
  • Portuguese or Spanish language skills.
  • Experience with government IT programs and environments.
Benefits
  • medical, dental, life insurance
  • FTO
  • 401(k)
  • professional development/advancement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JIRAGitLabIT help desk ticketing systemsremote desktop supportincident responsecloud-based IT applicationstroubleshooting software functionalityuser access managementtechnical training
Soft Skills
customer servicedocumentationproject managementprioritization
Certifications
CompTIA A+ITIL Foundation CertificationMicrosoft Certified Modern Desktop Administrator Associate