Design, develop, and implement ServiceNow solutions that incorporate AI, machine learning, and automation capabilities to improve user experience and operational efficiency
Collaborate with product owners, architects, and cross-functional teams to translate business requirements into robust technical solutions using the ServiceNow AI framework, including GenAI and Virtual Agent enhancements
Customize and extend ServiceNow applications (ITSM, ITOM, HRSD, CSM, etc.) and leverage App Engine to build intelligent workflows and predictive analytics
Develop, configure, and maintain ServiceNow integrations with AI-driven services and APIs, leveraging both ServiceNow-native and external AI models
Conduct unit testing, peer reviews, and participate in code quality assurance to ensure efficient and secure deployments
Participate in and contribute to Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Grooming, and Retrospectives
Present deliverables and demonstrate new capabilities at sprint reviews and client meetings
Contribute to Nuvitek’s innovation initiatives by researching emerging AI technologies within the ServiceNow ecosystem and providing best practice recommendations
Develop proof-of-concepts for AI-enabled features and automations that can be scaled across client environments
Collaborate with internal teams to document and share knowledge, build standardized AI accelerators, and contribute to internal technical communities

Requirements

Bachelor’s degree in Computer Science, Information Systems, or an equivalent technical field
5–7+ years of professional experience within the ServiceNow ecosystem with hands-on development expertise across multiple modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)
Demonstrated experience developing on the Now Platform, including Flow Designer, App Engine, IntegrationHub, and Service Portal
2+ years of practical experience integrating AI and automation technologies within the ServiceNow platform — such as Predictive Intelligence, Virtual Agent, or GenAI-powered components
Experience designing and implementing complex integrations (REST, SOAP, SSO, OAuth, MID Servers, Data Migration) with a focus on intelligent decision automation
Strong understanding of ServiceNow data models and architecture, including CMDB, Asset Management, and Performance Analytics
ServiceNow certifications (Certified System Administrator and at least one Implementation Specialist or Application Developer certification)
Ability to analyze data and workflows to identify AI-driven opportunities for optimization
Strong communication and documentation skills, with the ability to effectively engage both technical and non-technical stakeholders
US Citizen with the ability to attain public trust clearance
**Highly Desired Qualifications**
Experience developing, tuning, or integrating AI/ML models with ServiceNow applications
Familiarity with ServiceNow’s AI Search, Generative AI Controller, and AI Workbench
Knowledge of Python, TensorFlow, or other AI/ML frameworks integrated with ServiceNow
Experience with cloud platforms (AWS, Azure, GCP) and their AI/ML services connected to ServiceNow
Experience working in an Agile DevSecOps environment with continuous integration/continuous delivery (CI/CD) pipelines
Strong troubleshooting, problem-solving, and time management skills
Excellent collaboration and interpersonal skills in remote and hybrid work environments
Previous experience supporting Federal Government clients or similar environments

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowAImachine learningautomationFlow DesignerApp EngineIntegrationHubRESTSOAPPython

Soft Skills

communicationdocumentationtroubleshootingproblem-solvingtime managementcollaborationinterpersonal skills

Certifications

Certified System AdministratorImplementation SpecialistApplication Developer