Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based upon the prioritized product backlog
Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources
Build service requests from the requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service
Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
Unit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developer’s code as needed
Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectives
Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required.
Participate in implementation architectures for digital solutions, frameworks, and accelerators
Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable
Help with building proof of concept, creating technical solutions for internal application as needed.
ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset).

Requirements

Bachelor's degree in Computer Science, Information Systems, or an equivalent technical field.
At least 4-7+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the full capabilities (discover, design, implement and optimize) of the ServiceNow platform while delivering in an Agile framework.
A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture.
Experience with ServiceNow components such as CSM, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
Experience with creating reports and dashboards within ServiceNow.
ServiceNow Certified Application Developer or ServiceNow Certified CSM Implementation Specialist.
Fairly good understanding of data concepts (SQL, Databases) and business workflows
Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentServiceNow configurationServiceNow administrationAgile methodologySQLData conceptsCreating reportsCreating dashboardsITILITSM

Soft Skills

Innovative thinkingProblem-solvingTeam leadershipCommunicationCollaborationPresentation skillsKnowledge sharingPeer reviewAdaptabilityCritical thinking

Certifications

ServiceNow Certified Application DeveloperServiceNow Certified CSM Implementation Specialist