Nuvision Federal Credit Union

Collections

• Oversee the operations of the Collections Department
• Lead the development, deployment, and direction of Collections programs and processes
• Provide strategy, guidance, support, and directives for collection efforts across consumer, real estate, business, and commercial loan products
• Control delinquency and charge-offs and provide accurate Known Loss details
• Oversee liquidation of repossessed and foreclosed collateral to maximize recoveries
• Establish and direct policies, processes, and procedures for collection, modification, and charge-off activities
• Oversee day-to-day Collections Department operations
• Set, monitor, and manage employee performance standards and service levels
• Lead, coach, train, develop, and evaluate team members
• Manage department training, cross-training, counseling, disciplinary actions, and performance evaluations
• Manage loan modification processes to ensure compliance
• Oversee monthly trend analysis, charge-off reports, known losses, Loan Quality Trend reporting, and negative share write-off reporting
• Serve on the Credit Risk Committee and prepare the monthly agenda
• Recommend collection strategies and process improvements using analysis, market trends, and best practices
• Oversee accounts assigned to collection agencies, small claims, and civil litigation
• Review bankruptcy accounts and monitor reports and agreements
• Support continuous improvement activities and represent the Credit Union professionally
• Meet delinquency and charge-off ratios established by the board of directors
• Maintain confidential member and sensitive information

VP of Collections