VP of Collections

Nuvision Federal Credit Union

VP of Collections overseeing delinquency, charge-offs, loan modifications, and recoveries for Nuvision Federal Credit Union. Leading compliant collection operations across consumer, real estate, and business lending.

Posted 8/5/2026full-timeRemote • Alaska, Arizona, California, Florida, Nevada, Texas, Washington, Wyoming • 🇺🇸 United StatesLead💰 $119,923 - $212,977 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in overseeing collections operations, managing loan modification processes, and ensuring compliance with collection laws and regulations. Proven ability to lead teams, develop strategies, and optimize collection efforts across various loan products.

Highest-signal resume keywords

Collections ManagementBankruptcy Law ExpertiseLoan Modification ComplianceTeam Leadership and DevelopmentFinancial Institution Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections OperationsLoan Servicing KnowledgeCharge-Off ManagementTrend AnalysisPerformance Standards ManagementConsumer Loan CollectionsCommercial Loan CollectionsReal Estate Loan CollectionsForeclosure ProcessesRepossessions Management

Soft Skills

Strong Communication SkillsConflict ManagementMotivational LeadershipDecision-MakingCustomer-Focused Approach

Tools & Technologies

PC-Based Word ProcessingSpreadsheet ApplicationsProductivity Applications

Certifications & Qualifications

Bachelor's Degree in Business AdministrationProfessional Certification or Graduate Degree

Industry Keywords

FDCPA ComplianceCredit Union ExperienceFinancial AwarenessCost/Benefit AnalysisDelinquency Management

About the role

Key responsibilities & impact

Oversee the operations of the Collections Department
Lead the development, deployment, and direction of Collections programs and processes
Provide strategy, guidance, support, and directives for collection efforts across consumer, real estate, business, and commercial loan products
Control delinquency and charge-offs and provide accurate Known Loss details
Oversee liquidation of repossessed and foreclosed collateral to maximize recoveries
Establish and direct policies, processes, and procedures for collection, modification, and charge-off activities
Oversee day-to-day Collections Department operations
Set, monitor, and manage employee performance standards and service levels
Lead, coach, train, develop, and evaluate team members
Manage department training, cross-training, counseling, disciplinary actions, and performance evaluations
Manage loan modification processes to ensure compliance
Oversee monthly trend analysis, charge-off reports, known losses, Loan Quality Trend reporting, and negative share write-off reporting
Serve on the Credit Risk Committee and prepare the monthly agenda
Recommend collection strategies and process improvements using analysis, market trends, and best practices
Oversee accounts assigned to collection agencies, small claims, and civil litigation
Review bankruptcy accounts and monitor reports and agreements
Support continuous improvement activities and represent the Credit Union professionally
Meet delinquency and charge-off ratios established by the board of directors
Maintain confidential member and sensitive information

Requirements

What you’ll need

7–10 years of hands-on collection experience, including consumer secured and unsecured, real estate, and commercial/business loans
Managerial experience in a financial institution
Strong background in bankruptcy laws, foreclosures, and repossessions
Working knowledge of PC-based word processing, spreadsheet, and productivity applications
Well-rounded knowledge of loan servicing and collection laws and regulations, including FDCPA
Business acumen and financial awareness, including cost/benefit relationships, department profitability, and balancing member needs with financial considerations
Ability to make decisions, drive projects and people forward, and achieve desired outcomes
Strong written and verbal communication skills, including creating and delivering presentations to various groups
Ability to explain and motivate others, negotiate effectively, and manage conflict
Customer-first focus and ability to balance individual needs with organizational priorities
Ability to motivate direct reports and project members and empower others
Ability to assess people's strengths and limitations
Ability to organize people and activities, simplify complex processes, and optimize resources
Bachelor's degree in Business Administration or related field
Professional certification or graduate degree
Credit Union or banking experience preferred

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Flexible Spending Account
401(k) Matching
Paid Time Off
Training Provided
Tuition Reimbursement