Nuvei

Account Manager

• Client Relationship Management: Build and maintain strong relationships with top decile clients, serving as their primary point of contact. Drive client retention through proactive engagement, regular business reviews and tailored support. Understanding their business goals, pain points and payment needs.
• Client Support: Provide prompt and effective support to Key clients, addressing inquiries, resolving issues, and managing escalations. Monitor client performance and usage metrics, proactively identifying opportunities to upsell Nuvei products and solutions
• Understand Market Trends: Understand industry trends, competitive landscape, market developments, regulatory changes and client-specific dynamics to proactively identify opportunities and mitigate risks.
• Cross-functional Collaboration: Collaborate closely with internal teams including sales, digital marketing, product, and operations, Compliance, Technical solution team to align on client needs, ensure consistent messaging, and drive customer success quickly and efficiently. Share client feedback and insights regularly to inform product enhancements and service improvements.
• Contribute to cross-functional projects to improve customer experience and internal processes.

Relationship Manager, APAC

Support Engineer

• Serve as the technical trusted advisor and go-to expert on Nuvei’s products and services for Premium and Enterprise clients.
• Manage and resolve production-level technical issues using Salesforce and instant messaging platforms, ensuring timely handling within SLAs.
• Lead complex integration support, ensuring seamless product use and optimal client experience.
• Coordinate and prioritize support requests based on urgency and origin, maintaining accountability for resolution.
• Investigate errors and logs, providing deep-dive analysis and actionable insights for both clients and internal teams.
• Provide real-time technical guidance and education to clients on optimal use of Nuvei’s products.
• Proactively identify client needs or issues before they escalate, minimizing disruption and ensuring continuity.
• Translate complex client requirements into clear, actionable items for Product and Development teams.
• Escalate technical complaints and incidents affecting customers and services.
• Ensure all tasks are performed in line with current procedures and compliance standards.
• Stay informed on industry trends, internal policies, and product updates to ensure accurate support and continuous learning.
• Collaborate cross-functionally with Product, R&D, Operations, and Risk teams to drive resolution and improvement.
• Support clients across diverse industries including Gaming, Airlines, Retail, and E-commerce.
• Contribute to team performance by meeting KPIs and fostering a collaborative work environment.
• Participate in on-call rotations and occasional weekend shifts based on client demand.

Enterprise Support Engineer

Data Scientist

• Develop and implement advanced machine learning and generative AI models to solve complex business problems, enhance product offerings, and improve customer experiences.
• Conduct data exploration and feature engineering to uncover hidden insights and identify opportunities for leveraging data across the business.
• Collaborate with cross-functional teams to understand business needs and provide data-driven solutions and recommendations.
• Stay abreast of the latest developments in machine learning and Gen-AI technologies, applying cutting-edge techniques and tools to drive innovation within Nuvei.
• Evaluate model performance and continuously iterate on and refine models to maintain their accuracy and relevance.
• Communicate complex data concepts and the results of analyses clearly and effectively to stakeholders across the company.
• Utilize big data technologies to process and analyze large datasets efficiently, ensuring scalable solutions for data-driven insights.
• Design and implement big data machine learning solutions using technologies such as Spark, and Kafka for real-time data processing and analytics.
• Explore and integrate new big data technologies and tools into the existing data ecosystem to improve data analytics and model development processes.
• Design, build, and productionize agentic AI solutions (single- and multi-agent) for payment use cases such as risk & fraud detection, dispute/chargeback workflows, merchant support, monitoring, and data quality triage.
• Implement and maintain MCP servers/clients to safely expose tools, data sources, and actions to models; define resources, prompts, schemas, and tool contracts aligned with Nuvei security, compliance, and observability standards.
• Establish evaluation and LLM observability for agents (task success, reliability, latency, cost, safety), with structured telemetry, tracing, and automated regressions.
• Implement guardrails and human-in-the-loop mechanisms (policy checks, approvals, safe tool sandboxes, rate limiting, and Write clear documentation and runbooks for agent behaviors, MCP endpoints, versioning, and incident response.

Data Engineer

• Gathering requirements from internal customers and designing and planning BI solutions.
• Develop and maintain ETL/ELT pipelines using Airflow for orchestration and DBT for transformation
• Design and optimize data models, ensuring performance, scalability, and cost efficiency.
• Collaborate with BI developers, analysts, AI agents, and product teams to deliver reliable datasets for reporting and advanced analytics.
• Development in various BI and big data tools according to R&D methodologies and best practices
• Maintain and manage production platforms.

BI & Data Engineer

• Define and execute the product roadmap for AI & Data Science solutions, aligning with company goals and market needs.
• Drive the development and strategic vision for agentic commerce, agent-aware checkout and payment flows. Ensure protocol interoperability and compliance with leading industry standards such as AP2, Visa Trusted Agent Protocol, and Mastercard Agent Pay. Incorporate robust risk and trust signal mechanisms like agent verification, velocity controls, anomaly detection, and human-in-the-loop reviews, all while upholding Responsible AI guardrails.
• Collaborate with cross-functional teams, including data science, engineering and commercial teams to bring products from conception to launch.
• Conduct market research and competitive analysis to identify trends, opportunities, and challenges in the AI & Agentic Commerce space.
• Work closely with data scientists and engineers to define product requirements, prioritize features, and ensure technical feasibility.
• Develop and implement go-to-market strategies, ensuring products meet user needs and achieve commercial success.
• Monitor product performance, gather feedback from users and stakeholders, and iterate quickly to enhance product offerings.
• Stay abreast of advancements in AI & Agentic technologies to continually innovate and improve our product portfolio.

Senior Product Manager – AI & Data Science

• Lead, mentor, and develop a team of data scientists both methodologically and technically to deliver high-impact projects aligned with Nuvei’s business objectives.
• Design, implement, and optimize classic machine learning models to solve complex business problems.
• Apply gradient boosting techniques (e.g., XGBoost, LightGBM, CatBoost) to enhance predictive accuracy and model robustness.
• Drive the exploration and integration of Generative AI applications, including Large Language Models (LLMs) to create innovative solutions for Nuvei’s products and services.
• Collaborate with cross-functional teams (engineering, product, business) to translate business requirements into actionable data science projects.
• Establish best practices for model development, validation, deployment, and monitoring in production environments.
• Promote a data-driven culture, encouraging experimentation, sharing of knowledge, and adoption of state-of-the-art technologies.
• Communicate project progress, insights, and results to stakeholders at all levels of the organization.

Relationship Manager, APAC

Enterprise Support Engineer

Data Scientist

BI & Data Engineer

Senior Product Manager – AI & Data Science

Data Scientist – Team Lead