Relationship Manager, APAC

Nuvei

full-time

Posted on: 1/8/2026

Location Type: Hybrid

Location: Hong Kong • Hong Kong

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About the role

Client Relationship Management: Build and maintain strong relationships with top decile clients, serving as their primary point of contact. Drive client retention through proactive engagement, regular business reviews and tailored support. Understanding their business goals, pain points and payment needs.
Client Support: Provide prompt and effective support to Key clients, addressing inquiries, resolving issues, and managing escalations. Monitor client performance and usage metrics, proactively identifying opportunities to upsell Nuvei products and solutions
Understand Market Trends: Understand industry trends, competitive landscape, market developments, regulatory changes and client-specific dynamics to proactively identify opportunities and mitigate risks.
Cross-functional Collaboration: Collaborate closely with internal teams including sales, digital marketing, product, and operations, Compliance, Technical solution team to align on client needs, ensure consistent messaging, and drive customer success quickly and efficiently. Share client feedback and insights regularly to inform product enhancements and service improvements.
Contribute to cross-functional projects to improve customer experience and internal processes.

6+ years of experience in Account management, Client success or relationship management, preferably in a Payments, fintech, or financial services. Strong understanding of payment ecosystems (gateway, acquiring, alternative payments, cross-boarder payment, Payfac etc) Experience in a fintech or digital solutions a plus.
Strong experience with markets across APAC (e.g., Singapore, Hong Kong, SEA, China, Japan, Korea, etc)
Strong interpersonal and communication and presentation skills, with the ability to build rapport, influence, and negotiate with clients at various levels. Strategic mindset with a hands-on attitude.
Excellent problem-solving and decision-making abilities. Demonstrates capability to analyse complex situations, identify solutions, and drive results.
Ability to work independently and manage multiple client accounts simultaneously. Highly organized, detail-oriented, and able to prioritize tasks effectively.
Proficiency in CRM software and other relevant tools. Experience with Salesforce or similar platforms is desirable.
Fluent in English and Mandarin (Native speaker) is mandatory
Аdditional APAC language skills (Japanese, Korean, Cantonese, tec) are a plus.

Benefits

Please note that our benefits package differs by country and/or office location to align with local regulations and market practices.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. ***So, please come as you are. We can’t wait to meet you.***

Tip: use these terms in your resume and cover letter to boost ATS matches.

account managementclient successrelationship managementpayment ecosystemsproblem-solvingdecision-makinganalytical skillsmultitaskingstrategic mindset

interpersonal skillscommunication skillspresentation skillsrapport buildinginfluencenegotiationorganizational skillsdetail-orientedprioritization