VP, Client Management
Nuvei
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Job Level
About the role
- Client Management: Manage a team of partner development managers and serve as the leader and escalation point for all high-value clients within the assigned portfolio, ensuring exceptional service and high satisfaction levels. Understand each client's unique business goals and processing environment to develop and propose tailored payment processing solutions.
- Business Growth: Proactively identify opportunities for cross-selling and upselling, negotiating contract renewals and pricing, performing portfolio analysis, and driving revenue growth and market share within the portfolio. Develop deep understanding of and relationship with VIP clients through regular touch points, Quarterly Business Reviews, trade show participation and Sales/Marketing/Product deep dive sessions.
- Internal Coordination: Act as the "quarterback" by collaborating closely with internal partners, including Product, Sales, Operations, Dev/Integrations, to implement projects, resolve operational issues, and ensure seamless service delivery for our valued sales partners.
- Market Expertise: Maintain a strong knowledge base of the evolving payments landscape, industry trends, and competitive positioning to educate clients and internal partners about relevant products, services and industry trends.
- Performance Monitoring: Monitor performance and KPIs (internally and externally) at both the portfolio and VIP client levels. Ensure sales and operational activities promote revenue, new partner activation, existing partner growth and reduce attrition.
- Problem Solving: Address client complaints, manage escalations, and employ strong analytical and problem-solving skills to anticipate and resolve issues promptly. Act as the final escalation point for high-priority partner issues. Oversee and manage the dispute resolution process for strategic accounts, ensuring timely and effective communication and resolution.
Requirements
- Extensive experience (typically 5+ years in a related role, with 7-10 years in management/supervisory roles for a VP position) in account management, sales, contract negotiations, or customer-facing financial services roles.
- A Bachelor's degree in business administration, finance, marketing, or a related field is often required, with some employers preferring an MBA or relevant certifications
- Deep knowledge of the payments processing industry, including procedures, products, and services.
- Excellent interpersonal and communication skills.
- Revenue centric with strong negotiation and conflict management abilities.
- Customer-centric mindset with an aptitude for building trust.
- Proven leadership and project management skills.
- Exceptional analytical and problem-solving capabilities.
- Familiarity with CRM software and data analysis tools.
- Ability to support aggressive travel schedule.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsalescontract negotiationscustomer-facing financial servicespayments processingdata analysis
Soft skills
interpersonal skillscommunication skillsnegotiation abilitiesconflict managementcustomer-centric mindsettrust buildingleadershipproject managementanalytical skillsproblem-solving
Certifications
Bachelor's degreeMBA