Senior Manager – Client & Product

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full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

About the role

  • Own operational delivery and service quality across the Prime client lifecycle by establishing procedures and work plans
  • Lead and direct Prime client implementations, onboarding, training, and support teams to ensure seamless delivery
  • Coach, develop, and performance-manage a multidisciplinary team of professionals and subordinate managers
  • Serve as the primary escalation point for complex client matters, using judgment to resolve issues and define appropriate courses of action
  • Attend direct client meetings, including operational reviews and solution discussions, to provide expert guidance and leadership
  • Partner with Product and Development teams to define and document operational and client-driven requirements for future enhancements
  • Drive continuous improvement across processes, tools, and delivery models to increase efficiency and effectiveness
  • Manage costs and resources related to the department to ensure alignment with broader business objectives
  • Contribute to international product initiatives and cross-region collaboration to align global delivery standards
  • Translate business segment strategy into functional plans and guide the team in execution

Requirements

  • Experience in the insurance industry, specifically within insurance repair, restoration, or claims-driven environments
  • Proven track record leading operational teams in a SaaS, technology, or platform-based business
  • Demonstrated background in managing implementation, onboarding, training, and support functions
  • Strong ability to engage directly with senior stakeholders and clients to influence methods and techniques
  • Technical aptitude to learn complex software platforms quickly, including Prime Ecosystem
  • Experience working cross-functionally with Product and Development teams to resolve problems and define requirements
  • Significant professional experience in a related field, typically requiring a university degree or equivalent work experience
  • Demonstrated success in coaching and developing professional-level employees
  • Experience managing teams across multiple time zones or within an international corporate structure
Benefits
  • 10 half days of Wellbeing leave each year to help you recharge
  • Access to our Employee Assistance Program
  • $600 AUD annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear and more
  • Generous Parental leave offering
  • $750 AUD in Baby Bucks
  • Our peer recognition turned into rewards program - Bravo!
  • Free subscription to the Calm app as well as other mindfulness tools
  • Online health and nutrition courses
  • Complimentary access to Australia’s most comprehensive property research platforms including RP Data
  • Exclusive employee-only market updates
  • Access to the industry’s best property experts
  • Two community and volunteer leave days each year to support meaningful causes and our charity partners
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational deliveryservice qualityclient implementationsonboardingtrainingsupport functionscontinuous improvementcost managementresource managementtechnical aptitude
Soft Skills
leadershipcoachingperformance managementproblem-solvinginfluencingcross-functional collaborationcommunicationstrategic planningteam developmentstakeholder engagement
Certifications
university degree