Senior Commercial Operations Manager

NULL NULL NULL NULL NULL NULL NULL NULL

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

CloudPMP

About the role

  • Lead, mentor, and develop high-performing Project Managers and Customer Success Managers, providing coaching, career development, and performance oversight
  • Foster a culture of accountability, customer obsession, and operational rigor across both teams
  • Build, optimize, and scale processes to track deliverables across the entire lifecycle—from opportunity creation, project initiation, and deployment, through commissioning and post-delivery support
  • Implement tools, frameworks, and KPIs to enhance visibility, predictability, and accountability across all functions involved in delivery
  • Ensure all customer projects are executed on time, within scope, and with exceptional quality
  • Partner closely with Sales, Engineering, Product, and Operations to ensure alignment and resolve blockers
  • Champion a best-in-class customer experience, ensuring the Customer Success team proactively manages customer relationships
  • Define and track KPIs for project delivery, customer satisfaction (CSAT/NPS), time-to-commissioning, and operational throughput
  • Present business insights, performance summaries, and strategic recommendations to executive leadership

Requirements

  • 8+ years of experience in business operations, project management, customer success, or related disciplines
  • 3+ years in a leadership role managing cross-functional or multi-team organizations
  • Proven track record of building scalable processes and driving end-to-end operational workflows
  • Demonstrated success improving customer experience and driving measurable customer outcomes
  • Strong analytical and problem-solving skills; ability to translate insights into action
  • Excellent communication and stakeholder management skills at all levels
  • Experience in fast-paced, high-growth technology or services environments
  • Background with CRM/PSA tools (Salesforce, HubSpot, Asana, Jira, or similar)
  • Project Management certification (PMP, Agile, etc.)
  • Experience in data center, cloud, or infrastructure industries (if applicable)
Benefits
  • Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions
  • Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
  • Airconditioned work environment
  • Benefits start day one
  • 401K match
  • First year, 4 weeks’ vacation (accrued)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbusiness operationscustomer successprocess optimizationKPI trackinganalytical skillsproblem-solvingstakeholder management
Soft Skills
leadershipmentoringcommunicationcustomer obsessionaccountabilityoperational rigor
Certifications
PMPAgile