Serve as the primary development escalation point for internal IT support teams, diagnosing and resolving complex issues across internally developed clinical applications.
Identify, investigate, document, and drive resolution of software defects and enhancement requests in collaboration with Product, QA, and Development teams.
Support cloud-based application deployments and rollouts in hybrid environments, working closely with IT and DevOps using AWS and CI/CD tooling.
Troubleshoot production issues using systematic diagnostic techniques, leveraging monitoring, logging, and alerting platforms to proactively identify risks.
Utilize tools such as GitHub, ArgoCD, AWS services (EKS, EC2, CodePipeline, Databricks), and relational/NoSQL databases to support software operations.
Create and maintain automation scripts and deployment configurations using YAML, Bash, and Python to improve reliability and efficiency.
Train and onboard IT support staff, while maintaining comprehensive technical documentation in Jira, Confluence, and ServiceNow to ensure knowledge sharing and operational transparency.

Requirements

Bachelor’s degree in Engineering, Programming, Computer Science, or a related field.
5+ years’ experience in a support, development, DevOps, or implementations role with a focus on technical operations and customer service.
Preferred background in Radiology IT systems, workflows, and PACS/RIS environments.
Hands-on experience with GitHub, ArgoCD, and AWS services including EKS, EC2, CodePipeline, and Databricks.
Proficiency with containerization and orchestration technologies such as Docker, Kubernetes, and Amazon EKS.
Strong systems engineering background in Linux administration, cloud networking (VPCs, subnets, load balancers), and storage architectures.
Experience working with relational and NoSQL databases integrated into cloud-based application workflows.
Proficiency in scripting and configuration languages including Python, Bash, and YAML.
Experience with observability and operational tooling such as CloudWatch, Datadog, Grafana, Jira, and Confluence.

Benefits

Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
Compensation Reviews, Career Growth Opportunities
Flexible Remote Schedules
Generous PTO Plans and Paid Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonBashYAMLGitHubArgoCDAWSDockerKubernetesrelational databasesNoSQL databases

Soft Skills

diagnosingresolvingcollaborationtrainingonboardingdocumentationcustomer servicetechnical operations