Customer Service Representative

NULL NULL NULL NULL NULL NULL NULL NULL

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Answer and return calls from policyholders and agents effectively and professionally.
  • Addresses customer complaints and determines appropriate solution.
  • Process daily requests from agents and policyholders with high accuracy.
  • Complete ongoing training with products and processes within the customer service department.
  • Daily review and preparation of all incoming documents and policyholder requests received in office.
  • Assist with daily workflow and distribution of processing by scanning and indexing to Onbase.
  • Be in constant communication with team concerning incoming documents from policyholders and agents throughout the day.
  • Assist with return mail and proper follow up.
  • Assist with the distribution and mailing of outgoing letters generated by the customer service team.
  • Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
  • Assist with complaint research, follow-up and resolution.
  • Complete assigned projects in the planned timeframe.

Requirements

  • Experience in a customer service role required
  • A high level of integrity, confidentiality, flexibility and support of management is always expected.
  • Excellent analytical skills and attention to detail.
  • Ability to handle and prioritize multiple tasks and meet deadlines.
  • Ability to work well under pressure.
  • Positive and helpful attitude.
  • Ability to be a team player and be able to work independently.
  • Proficiency in Word and Excel helpful.
Benefits
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceintegrityconfidentialityflexibilityanalytical skillsattention to detailtask prioritizationability to work under pressureteam playerindependence