Nucor Corporation

Customer Care Representative

Nucor Corporation

full-time

Posted on:

Location Type: Office

Location: Jackson • Wisconsin • United States

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Tech Stack

ERP

About the role

  • The Customer Care Representative will be responsible for taking and entering incoming orders from our customer base and addressing any customer issues and concerns with their orders.
  • In addition this position is responsible for analyzing and interpreting plan drawings and contracts.
  • The primary focus of this role will be to manage sales orders from origination to completion.
  • The role will also involve a high level of interfacing with our customers, end users and regional Salesmen over the phone and will require a high level of professionalism and polish.
  • Answers incoming customer calls regarding billing issues, product problems, serve questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Work with management to stay updated on product knowledge and be informed of any changes in company policies or procedures.
  • Process order within the business ERP system (SAP).
  • Process Contracts and insurance requests.
  • Document and update customer information in SalesForce as necessary.
  • Communicate and collaborate with other internal departments, dealers, installers, and customers to ensure clear communication.
  • Responsiveness to requests, ability to handle a fast paced environment and prioritize multiple tasks quickly.
  • Communicate changes to production team and update customer as necessary.
  • Ability to work well in a team environment.

Requirements

  • High attention to detail and accuracy for problem analysis and solutions.
  • Excellent interpersonal and organizational skills.
  • Excellent verbal and written communication skills with an emphasis on proper phone etiquette.
  • Ability to work well independently and in a team environment.
  • Proficient in Microsoft Office.
  • Ability to sit for prolonged periods of time at a desk and working on a computer.
  • Must be an aggressive learner and an excellent problem solver.
  • Basic knowledge of contracts, accounting terminology, tax compliance and certificate of insurance.
  • Ability to read, analyze, and interpret instructions, correspondence, and memos.
  • Ability to write correspondence.
  • Ability to effectively present information in one-on-one and group situations to customers and/or other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Benefits
  • Medical
  • Dental
  • Vision
  • Disability Insurance
  • 401K and Roth accounts
  • Profit sharing
  • Pay-for-performance bonuses
  • Paid parental leave
  • Tuition reimbursement
  • Stock program
  • Scholarships and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingproblem analysiscontract interpretationbilling issues resolutiondata collectionmathematical calculationstax compliance knowledgeinsurance processingERP system (SAP)SalesForce
Soft Skills
attention to detailinterpersonal skillsorganizational skillsverbal communicationwritten communicationteamworkproblem solvingprofessionalismresponsivenessability to prioritize