Nuclea

Business Manager IV – Corporate B2B Clients, Banks and Fintechs

Nuclea

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Manage large strategic accounts using customer management methodologies and CRM tools to strengthen relationships, anticipate needs and increase revenue.
  • Build strong relationships with executives and decision-makers to expand the company’s presence within accounts and contribute to sustainable results.
  • Work in a consultative manner to maximize clients’ use of the company’s products.
  • Manage the full sales pipeline, ensuring interactions and funnel stages are recorded and tracked.
  • Execute planned commercial activities for the assigned territory based on corporate guidelines, focusing on winning and maintaining clients’ share of wallet.
  • Represent the company’s full portfolio of products and services by actively prospecting new opportunities and ensuring sustainable expansion.
  • Develop and implement revenue growth plans, including cross-sell and upsell strategies, to increase product and service adoption among clients.
  • Improve the NPS of assigned clients through responsive service and proactive problem resolution to drive loyalty and account retention.
  • Identify and propose improvements to internal processes and client solutions in partnership with other company areas to enhance customer experience and the company’s competitiveness.
  • Update and maintain account plans and account organization charts, documenting strategic information, service status and future action plans to support commercial and operational decisions.

Requirements

  • Education: Bachelor’s degree in Business Administration, Economics or Engineering.
  • Postgraduate degree or MBA in Administration, Finance or Business.
  • Experience managing large strategic B2B accounts, preferably within the banking sector and/or credit fintechs.
  • Experience using customer management methodologies and CRM tools to track relationships, demands and commercial opportunities.
  • Experience executing planned commercial actions by territory or portfolio with a focus on revenue expansion and share of wallet.
  • Experience representing full product and service portfolios, including actively prospecting new business opportunities.
  • Experience developing and implementing revenue growth strategies, including cross-sell and upsell initiatives.
  • Experience managing the sales pipeline, with record-keeping, tracking and control of funnel stages.
  • Experience in consultative relationships with executives and decision-makers, including engagement at strategic levels.
  • Experience monitoring customer satisfaction indicators such as NPS, with a focus on client loyalty and retention.
  • Experience building, updating and maintaining account plans, organization charts and strategic client documentation.
  • Experience working collaboratively with internal teams to propose process and solution improvements aimed at the customer experience.
Benefits
  • Medical and Dental Plans
  • Meal Allowance - Caju
  • Life Insurance
  • Home Office Allowance
  • Profit Sharing (PLR)
  • Private Pension
  • Childcare Assistance
  • WellHub (Gympass)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer management methodologiesCRM toolssales pipeline managementrevenue growth strategiescross-sell strategiesupsell strategiesaccount planningstrategic documentationconsultative sellingNPS monitoring
Soft Skills
relationship buildingconsultative approachproactive problem resolutioncollaborationcommunication with executivesstrategic engagementclient loyalty focusorganizational skillsadaptabilitycustomer experience enhancement
Certifications
Bachelor’s degreePostgraduate degreeMBA