NuBreed Hotels

Account Manager

• Serve as the main point of contact for several existing as well as new clients, providing exceptional account management.
• Identify customers pain points and develop comprehensive plans to enhance their experiences through a detailed onboarding process.
• Work closely with marketing, operations, customer service, finance and legal teams to execute your customer plans effectively.
• Handle all group enquiries for your events - from initial contact and understanding client’s requirements, to coordinating with the group booking team to meet their needs and overseeing the accommodation contract process through to completion.
• Drive business expansion and increase traction throughout clients' three-year contract terms.
• Work closely with in-house Marketing Team to ensure the EventBeds™ platform is marketed effectively by assisting in creating and following a detailed go-to-market (GTM) plan.
• Update clients on pre-event bookings, conduct during and post-event reviews, and perform thorough analyses.
• Maintain and update the CRM system meticulously.
• Attend key client events, both in the UK and internationally, to build relationships, generate new leads and oversee successful deal execution.
• Engage in networking activities to build leads and strengthen industry connections.