Manager, Field Support Engineering
NTT DATA, Inc.
Manager, Field Support Engineering
NTT
full-time
Posted on:
Location Type: Hybrid
Location: Bad Homburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure customer satisfaction
- Provide disciplinary leadership
- Collaborate with the Senior Manager, Field Support Engineering
- Further develop the Field Support organization
- Improve the efficiency of key performance metrics
- Cooperate with vendors and partners
- Establish the framework and working conditions for Field Support Engineers
- Implement the objectives of the Support Service & Managed Service area
- Prepare and analyze reports
Requirements
- Proven professional experience leading a service team and/or a related function
- Demonstrated experience in customer engagement at the executive/senior level
- University degree or equivalent in Information Technology, Business Administration, or a related field
- ITIL certification
- High willingness to travel
- Business-fluent German and English (spoken and written)
Benefits
- No discrimination
- Global culture of diversity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer engagementperformance metrics analysisreport preparationservice team leadership
Soft skills
customer satisfactiondisciplinary leadershipcollaborationorganizational developmentvendor cooperationcommunication
Certifications
ITIL certification